[AsteriskBrasil] Grupo de ramais

[Soares]

Estou aprendendo a mexe nos Asterisk agora. Por este motivo peço ajuda dos
colegas

 

Estamos com dois grupos funcionando na URA 1=Comercial(ramais: 1001, 1002,
1003) e 2=Suporte(1004,1005,1006)

criar um outro grupo “3=Rede(ramais: 2001)”. Quando ligo e digito “3” entra
na fila mais não chama o ramal que criei.

Mais não chama o ramal que criei. Entra na fila de espera mais não chama em
nenhum ramal. 

Alguém pode me dizer como posso implementar outro grupo na URA?

 

>ivr.conf

 

[URATEC]

 

exten => s,1,Answer()

exten => s,n,Wait(1)

exten => s,n,GotoIfTime(18:00-23:59:59,*,*,*?fora:ura)

exten => s,n,GotoIfTime(00:00-07:59:59,*,*,*?fora:ura)

exten => s,n(fora),Playback(horarioatendimentotec)

exten => s,n,Hangup

exten => s,n(ura),Background(vinheta_tecnet_new&silence/3)

exten => s,n,WaitExten(3)

exten => s,n,Macro(Suporte)

exten => s,n,Hangup()

 

exten => 1,1,Macro(Comercial)

exten => 1,n,Hangup()

 

exten => 2,1,Macro(Suporte)

exten => 2,n,Hangup()

 

exten => 3,1,Macro(Rede)

exten => 3,n,Hangup()

 

exten => t,1,Playback(opcaoinvalida)

exten => t,n,Goto(URATEC,s,1)

 

exten => i,1,Playback(opcaoinvalida)

exten => i,n,Goto(URATEC,s,1)

 

>filas.conf

 

[macro-Suporte]

exten => s,1,Answer(,nocdr)

;exten => s,n,GotoIfTime(00:00-07:00,mon-sat,*,*?geral)

;exten => s,n,GotoIfTime(19:00-23:59,mon-sat,*,*?geral)

;exten => s,n,GotoIfTime(00:00-23:59,sun,*,*?geral)

exten => s,n,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)

exten => s,n,MixMonitor(${ANOATUAL}/${MESATUAL}/${UNIQUEID}.gsm,ab)

exten => s,n,Set(CDR(accountcode)=Suporte)

exten => s,n,Set(CDR(userfield)=fila/Suporte)

exten => s,n,Set(CHANNEL(musicclass)=default)

exten => s,n,Queue(Suporte,Tt,,,15)

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n(repeat),Queue(Suporte,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Suporte,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Suporte,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Suporte,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Goto(repeat)

exten => s,n,Hangup()

 

 

[macro-Comercial]

exten => s,1,Answer(,nocdr)

;exten => s,n,GotoIfTime(00:00-07:00,mon-sat,*,*?geral)

;exten => s,n,GotoIfTime(19:00-23:59,mon-sat,*,*?geral)

;exten => s,n,GotoIfTime(00:00-23:59,sun,*,*?geral)

exten => s,n,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)

exten => s,n,MixMonitor(${ANOATUAL}/${MESATUAL}/${UNIQUEID}.gsm,ab)

exten => s,n,Set(CDR(accountcode)=Comercial)

exten => s,n,Set(CDR(userfield)=fila/Comercial)

exten => s,n,Set(CHANNEL(musicclass)=default)

exten => s,n,Queue(Comercial,Tt,,,15)

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n(repeat),Queue(Comercial,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Comercial,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Comercial,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Comercial,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Goto(repeat)

exten => s,n,Hangup()

 

[macro-Rede]

exten => s,1,Answer(,nocdr)

;exten => s,n,Dial(SIP/@2001,1)

;exten => s,n,GotoIfTime(00:00-07:00,mon-sat,*,*?geral)

;exten => s,n,GotoIfTime(19:00-23:59,mon-sat,*,*?geral)

;exten => s,n,GotoIfTime(00:00-23:59,sun,*,*?geral)

exten => s,n,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)

exten => s,n,MixMonitor(${ANOATUAL}/${MESATUAL}/${UNIQUEID}.gsm,ab)

exten => s,n,Set(CDR(accountcode)=Rede)

exten => s,n,Set(CDR(userfield)=fila/Rede)

exten => s,n,Set(CHANNEL(musicclass)=default)

exten => s,n,Queue(Rede,Tt,,,15)

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n(repeat),Queue(Rede,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Rede,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Rede,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Queue(Rede,Tt,,,15,,,,,${QUEUEPOSITION})

exten => s,n,Playback(tt-allbusy,noanswer)

exten => s,n,Goto(repeat)

exten => s,n,Hangup()

 

>queues_custon.conf

 

[Suporte]

timeout=35

setinterfacevar=YES

strategy=RRMEMORY

musiconhold=DEFAULT

joinempty=YES

autopause=NO

ringinuse=NO

 

[Comercial]

timeout = 35

setinterfacevar=YES

strategy=RRMEMORY

musiconhold=DEFAULT

joinempty=YES

autopause=NO

ringinuse=NO

 

[Rede]

timeout = 35

setinterfacevar=YES

strategy=RRMEMORY

musiconhold=DEFAULT

joinempty=YES

autopause=NO

ringinuse=NO

 

 

 

 

Francisco Soares da Silva
Gerente de Rede 
Tecnet Provedor de Acesso
Tel.: (88)9616-3434
Descrição: NOVA LOGOMARCA TECNET

 

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