<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
Pessoal, tenho o seguinte problema em meu asterisk.<br>
<br>
Quando recebo uma chamada em minha URA e ela é direcionada para a minha
Queue de atendimento, no log de chamadas, ele considera o destino como
S, contando o tempo da chamada nesse destino, sendo que deveria contar
o tempo da chamada no ramal da Queue que atendeu.<br>
Exemplo.<br>
<br>
Se o telefone 34520001 me ligar, ao receber o atendimento automatico
ele vai para Queue de atendimento, onde tenho Agents logados, porém
quando finaliza a ligação o meu log gráfico do asterisk fica da
seguinte forma..:<br>
<br>
<table align="center" border="0" cellpadding="0" cellspacing="0"
width="100%">
<tbody>
<tr>
<td>
<table border="0" cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr bgcolor="#f0f0f0">
<td class="tableBodyRight" style="padding: 2px;"
align="center" bgcolor="#ffffff"><u><br>
</u></td>
<td class="tableBody" style="padding: 2px;" align="center"
bgcolor="#ffffff" width="18%">
<center><strong><a
href="/admin/cdr/cdr.php?s=1&t=&stitle=&atmenu=&current_page=0&order=calldate&sens=ASC&posted=1&Period=&frommonth=&fromstatsmonth=&tomonth=&tostatsmonth=&fromday=&fromstatsday_sday=&fromstatsmonth_sday=&today=&tostatsday_sday=&tostatsmonth_sday=&dsttype=&sourcetype=&clidtype=&channel=&resulttype=&dst=&src=&clid="><span
class="liens">Calldate </span></a></strong></center>
</td>
<td class="tableBody" style="padding: 2px;" align="center"
bgcolor="#ffffff" width="13%">
<center><strong>Channel </strong></center>
</td>
<td class="tableBody" style="padding: 2px;" align="center"
bgcolor="#ffffff" width="14%">
<center><strong>Source </strong></center>
</td>
<td class="tableBody" style="padding: 2px;" align="center"
bgcolor="#ffffff" width="26%">
<center><strong>Clid </strong></center>
</td>
<td class="tableBody" style="padding: 2px;" align="center"
bgcolor="#ffffff" width="14%">
<center><strong><a
href="/admin/cdr/cdr.php?s=1&t=&stitle=&atmenu=&current_page=0&order=dst&sens=ASC&posted=1&Period=&frommonth=&fromstatsmonth=&tomonth=&tostatsmonth=&fromday=&fromstatsday_sday=&fromstatsmonth_sday=&today=&tostatsday_sday=&tostatsmonth_sday=&dsttype=&sourcetype=&clidtype=&channel=&resulttype=&dst=&src=&clid="><span
class="liens">Dst </span></a></strong></center>
</td>
<td class="tableBody" style="padding: 2px;" align="center"
bgcolor="#ffffff" width="9%">
<center><strong>Disposition </strong></center>
</td>
<td class="tableBody" style="padding: 2px;" align="center"
bgcolor="#ffffff" width="6%">
<center><strong><a
href="/admin/cdr/cdr.php?s=1&t=&stitle=&atmenu=&current_page=0&order=duration&sens=ASC&posted=1&Period=&frommonth=&fromstatsmonth=&tomonth=&tostatsmonth=&fromday=&fromstatsday_sday=&fromstatsmonth_sday=&today=&tostatsday_sday=&tostatsmonth_sday=&dsttype=&sourcetype=&clidtype=&channel=&resulttype=&dst=&src=&clid="><span
class="liens">Duration </span></a></strong></center>
</td>
</tr>
<tr onmouseover="bgColor='#C4FFD7'"
onmouseout="bgColor='#F2F8FF'" bgcolor="#f2f8ff">
<td class="tableBody" bgcolor="#ffffff" valign="top">1. </td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">2006-06-21 15:46:13</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top"><acronym title="Local/24@externos-9eca,2">Local/22@e...</acronym></td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">34520001</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">34520001</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">22</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">ANSWERED</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">00:03</td>
</tr>
<tr onmouseover="bgColor='#C4FFD7'"
onmouseout="bgColor='#FFFFFF'" bgcolor="#ffffff">
<td class="tableBody" bgcolor="#ffffff" valign="top">2. </td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">2006-06-21 15:46:09</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top"><acronym title="IAX2/pbx-ppa-2">IAX2/pbx-p...</acronym></td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">34520001</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">34520001</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">s</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">ANSWERED</td>
<td class="tableBody" align="center" bgcolor="#ffffff"
valign="top">01:09</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<br>
<br>
ou seja... o meu agent 22 que faz parte da queue, atende e conversou
durante 01:09 minutos, porém no log ele mostra como S o destino....<br>
Alguem tem sugestão do que pode estar acontecendo?<br>
<br>
Abraços,<br>
<pre class="moz-signature" cols="72">--
Mauricio Campos Pereira
Depto. Técnico e Compras
www.life.net.br</pre>
</body>
</html>