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<title>Aplicação de CallCenter</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Olá meu prezado, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tenho aqui uma digivoice tbm com dois E1..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tbm estou com o mesmo problema. A diferença
é que estou usando softfone IDEFISK ..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>O cancelamento de eco nativo da placa esta
habilitado.. para os clientes a voz esta perfeita..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>O amigo Paulo da digivoice recomendou
ativar cancelamento de eco no softfone...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>To fazendo isso hoje aqui... p ver se muda
alguma coisa depois dou um post dos resultados..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Jr.<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>De:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asteriskbrasil-bounces@listas.asteriskbrasil.org
[mailto:asteriskbrasil-bounces@listas.asteriskbrasil.org] <b><span
style='font-weight:bold'>Em nome de </span></b>cleviton.araujo@caixa.gov.br<br>
<b><span style='font-weight:bold'>Enviada em:</span></b> segunda-feira, 14 de
agosto de 2006 11:42<br>
<b><span style='font-weight:bold'>Para:</span></b>
asteriskbrasil@listas.asteriskbrasil.org<br>
<b><span style='font-weight:bold'>Assunto:</span></b> [AsteriskBrasil]
Aplicação de CallCenter</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Pessoal:</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Estamos
fazendo testes com o Asterisk na aplicação de Callcenter em nosso ambiente real
de callcenter. Na</span></font> <font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>última semana, colocamos 15 troncos digitais</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>através</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>do
Cartão da Digivoice. Na maior parte do tempo os 15 troncos estavam</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>todos</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>ocupados
e</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>idéia é usar todos os 30 troncos.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Nosso
servidor é um Itautec, 2.4GHZ,</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>1GByte de RAM,</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Dual core. O</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Asterisk
é 1.2.7.1.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>O
Asterisk gerenciou normalmente a fila, os agentes,</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>ele</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>distribuiu
as ligações entrantes, tocou a música em espera ....</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Usamos
o FOP e AMA para gerenciar as filas e os agentes. O AMA funcionou beleza,</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>mas
FOP apresentou algumas</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>inconsistências no funcionamento.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Para
o atendimento usamos o softfone X-lite v.3 e headset plantronics, a qualidade
do</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>áudio</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>da rede local</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>ficou</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>beleza
tanto entrante quanto sainte.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>O
que não</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>ficou</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>legal</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>foi o eco que os
agentes</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>percebem</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>em</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>certas ligações,
notadamente nas que chegam da rede da Telemar. Entramos em contato com o <st1:PersonName
ProductID="Paulo Garcia" w:st="on">Paulo Garcia</st1:PersonName> da Digivoice
pra ver se consegue resolver o problema</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>na Placa de interface.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>É</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>justamente</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>sobre
isso que eu gostaria de saber da lista se</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>alguém</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>já
vivenciou isso antes? Alguém consegue dá uma luz sobre isso?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Cordialmente,</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Cléviton.</span></font><o:p></o:p></p>
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