<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="metricconverter"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"MS Shell Dlg";
panose-1:2 11 6 4 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EstiloDeEmail17
{mso-style-type:personal;
font-family:Arial;
color:windowtext;}
span.EstiloDeEmail18
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:595.3pt 841.9pt;
margin:70.85pt 3.0cm 70.85pt 3.0cm;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=PT-BR link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Olá Pessoal,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Tenho um callcenter, onde eu configurei o queues.conf da
seguinte forma:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>[general]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>persistentmembers= yes<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>[callcenter]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>strategy= roundrobin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>timeout= 15<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>retry= 2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>maxlen= 0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>periodic-announce-frequency = 30<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>;announce-frequency= 90<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>;monitor-format= gsm|wav|wav49<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>;monitor-join= yes<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>joinempty= yes<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>member=> Agent/900<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial'>member=> Agent/901<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>member=> Agent/902<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>member=> Agent/903<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>member=> Agent/904<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:.9pt;margin-bottom:
0cm;margin-left:13.85pt;margin-bottom:.0001pt;text-autospace:none'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Mas quando
entra uma ligação, primeiro começa a tomar a música de espera e só depois
de 30 segundo, o tempo que estipulei em “<font color=red><span
style='color:red'>periodic-announce-frequency = <st1:metricconverter
ProductID="30”" w:st="on">30”</st1:metricconverter> </span></font>“entra
a mensagem.</span></font><font size=2 color=black face="MS Shell Dlg"><span
style='font-size:10.0pt;font-family:"MS Shell Dlg";color:black'> "
ATENDENTES OCUPADOS, POR FAVOR AGUARDE, SUA CHAMADA SERA ATENDIDA PELO PRÓXIMO
ATENDENTE DISPONIVEL"<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> Se eu definir a configuração como “<font
color=red><span style='color:red'>announce-frequency</span></font>”
primeiro vai entrar a mensagem e depois a música, mas a questão de eu ter
colocado o “<font color=red><span style='color:red'>periodic-announce-frequency
= <st1:metricconverter ProductID="30”" w:st="on">30”</st1:metricconverter>
</span></font><font color=black><span style='color:black'>é porque não quero a
mensagem “</span></font></span></font><font size=1 color=black
face="MS Shell Dlg"><span style='font-size:8.0pt;font-family:"MS Shell Dlg";
color:black'>VOCÊ É O NÚMERO X DA FILA E SERÁ ATENDIDO PELO PRÓXIMO ATENDENTE
DISPONÉL, POR FAVOR AGUARDE”<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'>Alguém saberia
me dizer como resolvo essa questão ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'>Obrigado a Todos<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="MS Shell Dlg"><span
style='font-size:8.0pt;font-family:"MS Shell Dlg";color:black'>Alberto Rodrigo<o:p></o:p></span></font></p>
</div>
</body>
</html>