Pessoal, boa tarde!<br><br>Vejam a mensagem que recebo cada vez que um agente atende uma ligação em uma fila:<br><br>[Dec 8 15:26:58] WARNING[32598]: app_queue.c:3014 try_calling: The device state of this queue member, Agent/1014, is still 'Not in Use' when it probably should not be! Please check UPGRADE.txt for correct configuration settings.<br>
<br>No extensions.conf, chamo a fila assim:<br><br>exten => s,1,Queue(q-suporte|n)<br><br>E meu queues.conf está assim:<br><br>[general]<br>persistentmembers = yes<br>autofill=yes<br>monitor-type = MixMonitor<br><br>[q-suporte]<br>
musiconhold = default<br>strategy = rrmemory<br>servicelevel = 10<br>timeout = 10<br>retry = 0<br>maxlen = 0<br>wrapuptime = 0<br>; monitorformat = wav<br>announce-frequency = 0<br>announce-holdtime = no<br>joinempty = strict<br>
leavewhenempty = no<br>eventwhencalled = yes<br>eventmemberstatus = yes<br>ringinuse = no<br>member => Agent/1001<br>member => Agent/1002<br>;member => Agent/1003<br>;member => Agent/1004<br>member => Agent/1005<br>
member => Agent/1006<br>member => Agent/1007<br>;member => Agent/1008<br>;member => Agent/1009<br>member => Agent/1010<br>member => Agent/1011<br>member => Agent/1012<br>member => Agent/1013<br>member => Agent/1014<br>
member => Agent/1015<br><br><br>O que pode estar errado?<br><br>Valeu! João Carlos.<br>