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<TITLE>Mensagem</TITLE>
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<BODY lang=PT-BR vLink=purple link=blue>
<DIV><SPAN class=609184720-03022009><FONT face=Arial color=#0000ff
size=2>Ricardo,</FONT></SPAN></DIV>
<DIV><SPAN class=609184720-03022009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=609184720-03022009><FONT face=Arial color=#0000ff size=2>Vai
rolar uma versão Open pra comunidade?</FONT></SPAN></DIV>
<DIV><SPAN class=609184720-03022009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=609184720-03022009><FONT face=Arial color=#0000ff
size=2>Ciro</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=pt-br dir=ltr align=left><FONT
face=Tahoma size=2>-----Mensagem original-----<BR><B>De:</B>
asteriskbrasil-bounces@listas.asteriskbrasil.org
[mailto:asteriskbrasil-bounces@listas.asteriskbrasil.org] <B>Em nome de
</B>Ricardo Grego<BR><B>Enviada em:</B> terça-feira, 3 de fevereiro de 2009
16:28<BR><B>Para:</B>
asteriskbrasil@listas.asteriskbrasil.org<BR><B>Assunto:</B> [AsteriskBrasil]
RES: Acompanhamento dos status dos agentes de uma fila.<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Prezados
Srs,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Estamos desenvolvendo uma
solução para controle das pausas dos agentes logados numa fila, funcionalidade
basica para aplicações de CallCenter, ServiceDesk e outras que necessitem de
agentes (atendentes) para atendimento. Não encontrei nenhuma solução de
mercado, mas sei que algumas ferramentas implementam esse controle em seus
produtos.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">A pergunta vem para evitar que
inventemos a roda ou venhamos a queimar esforço numa solução já
existente.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Gostaria de saber se alguém já
teve essa necessidade ou conhece algum produto que
atenda.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">Sds,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">Ricardo
Grego<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">IT
& Telecom Consult<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'"><IMG
id=_x0000_i1026 height=70 alt="NetRG (LOGOEMAIL).jpg"
src="cid:609184720@03022009-36F7" width=212><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">e-mail:
ricardo@netrg.com.br<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">End:
Rua da Quitanda, 19 sala 1104 – Centro – Rio de Janeiro – RJ -
Brasil<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">Tel:
+55 21 2224-3054</SPAN><SPAN
style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">Cel:
+55 21 9494-4890</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Courier New'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 24pt; COLOR: green; FONT-FAMILY: Webdings">P</SPAN></B><B><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy"> </SPAN></B><B><SPAN
style="FONT-SIZE: 10pt; COLOR: green; FONT-FAMILY: 'Tahoma','sans-serif'">Antes
de imprimir</SPAN></B><SPAN
style="FONT-SIZE: 10pt; COLOR: green; FONT-FAMILY: 'Tahoma','sans-serif'">
pense</SPAN><SPAN style="FONT-SIZE: 7.5pt; COLOR: navy"> </SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: green; FONT-FAMILY: 'Tahoma','sans-serif'">em
sua responsabilidade e compromisso com o MEIO AMBIENTE!</SPAN><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0cm; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0cm; PADDING-BOTTOM: 0cm; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">De:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
asteriskbrasil-bounces@listas.asteriskbrasil.org
[mailto:asteriskbrasil-bounces@listas.asteriskbrasil.org] <B>Em nome de
</B>Ricardo Grego<BR><B>Enviada em:</B> terça-feira, 3 de fevereiro de 2009
09:50<BR><B>Para:</B>
asteriskbrasil@listas.asteriskbrasil.org<BR><B>Assunto:</B> [AsteriskBrasil]
Acompanhamento dos status dos agentes de uma
fila.<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Srs,<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Alguém tem conhece alguma solução que apresente os status
de pausa dos agentes de fila?<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Agradeço qualquer ajuda.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">Att,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">Ricardo
Grego<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">IT
& Telecom Consult<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'"><IMG
id=Imagem_x0020_2 height=70 alt="NetRG (LOGOEMAIL).jpg"
src="cid:609184720@03022009-36F7" width=212><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">e-mail:
ricardo@netrg.com.br<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">End:
Rua da Quitanda, 19 sala 1104 – Centro – Rio de Janeiro – RJ -
Brasil<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">Tel:
+55 21 2224-3054</SPAN><SPAN
style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Verdana','sans-serif'">Cel:
+55 21 9494-4890</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Courier New'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 24pt; COLOR: green; FONT-FAMILY: Webdings">P</SPAN></B><B><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy"> </SPAN></B><B><SPAN
style="FONT-SIZE: 10pt; COLOR: green; FONT-FAMILY: 'Tahoma','sans-serif'">Antes
de imprimir</SPAN></B><SPAN
style="FONT-SIZE: 10pt; COLOR: green; FONT-FAMILY: 'Tahoma','sans-serif'">
pense</SPAN><SPAN style="FONT-SIZE: 7.5pt; COLOR: navy"> </SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: green; FONT-FAMILY: 'Tahoma','sans-serif'">em
sua responsabilidade e compromisso com o MEIO AMBIENTE!</SPAN><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></P>
<P class=MsoNormal><o:p> </o:p></P></DIV></BLOCKQUOTE></BODY></HTML>