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<TITLE>Problema com fila do Asterisk</TITLE>
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<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">Olá pessoal!</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">Estou com um problema na entrada de ligaç</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">ões na fila do Asterisk.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">Quanto eu estou logado com um agente pelo ATA da linksys e esse agente esta atendendo uma ligação, quando entra uma segunda chama</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">da</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial"> a mesma ao inv</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">és de entrar na fila</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">,</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial"> da sinal de ocupado e gera o seguinte erro na console do Asterisk:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#FF0000" SIZE=2 FACE="Arial"> -- Got SIP response 486 "Busy Here" back from</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#FF0000" SIZE=2 FACE="Arial">endereço_ip_do_meu_ata</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#FF0000" SIZE=2 FACE="Arial"> </FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"> <FONT COLOR="#FF0000" SIZE=2 FACE="Arial">-- SIP/2009-0823d678 is busy</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#FF0000" SIZE=2 FACE="Arial"> == Everyone is busy/congested at this time (1:1/0/0)</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="en-us"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">Isso acontece somence somente se o agente estiver</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"> <FONT SIZE=2 FACE="Arial">logado e atendendo uma chamada, se ele estiver disoponível a chamada cai no ramail normalmente e se ele n</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">ão estiver logado no sistema a chamada cai normalmente na fila e fica esperando algum agente se logar para entrar!</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">O problema é somente quando entra uma segunda chamada e o atendente j</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">á esta em atendimento!</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">Quando me logo com o softphone não acontece isso, se o agente estiver em atendimento a segunda chamada entra normalmente na fila e fica aguardando o agente desligar para cair no ramal!</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">Segue abaixo minhas configurações:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><B><FONT SIZE=2 FACE="Arial">q</FONT></B></SPAN><SPAN LANG="pt-br"><B></B></SPAN><SPAN LANG="pt-br"><B><FONT SIZE=2 FACE="Arial">ueue.conf</FONT></B></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">[general]</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">persistentmembers= yes</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">[callcenter]</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">strategy= roundrobin</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">musiconhold= default</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">timeout= 15</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">retry= 2</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">maxlen= 0</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">periodic-announce-frequency= 30</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">;monitor-format= gsm|wav|wav49</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">;monitor-join= yes</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">joinempty= yes</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">member=> Agent/900</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">member=> Agent/901</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">member=> Agent/902</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">member=> Agent/903</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">member=> Agent/904</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">member=> Agent/905</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">member=> Agent/906</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">member=> Agent/907</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">member=> Agent/908</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="pt-br"><B><FONT SIZE=2 FACE="Arial">agents.conf</FONT></B></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"></FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Arial">[general]</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">persistentagents=yes</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">[agents]</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">autologoff= 15 </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">wrapuptime= 5000 </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">musi</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">c</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">onhold= default</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">agent=> 900,123,Nadia 900</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">agent=> 901,123,Juliana 901</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">agent=> 902,123,Agente3 902</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">agent=> 903,123,Agente4 903</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">agent=> 904,123,Agente5 904</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">agent=> 905,123,Agente6 905</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">agent=> 906,123,Agente7 906</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">agent=> 907,123,Agente8 907</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">agent=> 908,123,Agente9 908</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">Desde j</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">á agradeço a todos</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="pt-br"><FONT SIZE=2 FACE="Arial">Alberto Rodrigo</FONT></SPAN><SPAN LANG="pt-br"></SPAN><SPAN LANG="pt-br"></SPAN></P>
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