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<DIV><FONT face=Arial size=2>Bom dia lista</FONT></DIV>
<DIV>
<DIV><SPAN style="FONT-SIZE: 9pt; COLOR: #355e00; FONT-FAMILY: Verdana"><FONT
color=#000080><FONT face=Arial color=#000000 size=2>Tenho um call center rodando
no Asterisk 1.2, o que acontece é o seguinte:</FONT></FONT></SPAN></DIV>
<DIV><SPAN style="FONT-SIZE: 9pt; COLOR: #355e00; FONT-FAMILY: Verdana"><FONT
color=#000080><FONT face=Arial color=#000000 size=2>Quando um agente se loga na
fila ele recebe ligaçao normal ate ai tudo certo, mas se ele esquecer de se
deslogar e fechar o softphone , quando alguem liga fica na fila no monitor cli
fica aparecendo o ramal desse agente. Existe algum parametro que quando o agente
esquece de se deslogar e fecha o softphone ele sai automaticamente da fila,
abaixo a minha configuraçao</FONT></FONT></SPAN></DIV>
<DIV><SPAN style="FONT-SIZE: 9pt; COLOR: #355e00; FONT-FAMILY: Verdana"><FONT
color=#000080><FONT face=Arial color=#000000
size=2></FONT></FONT></SPAN> </DIV>
<DIV><SPAN style="FONT-SIZE: 9pt; COLOR: #355e00; FONT-FAMILY: Verdana"><FONT
color=#000080><SPAN lang=PT-BR>
<P>[general]</P>
<P>persistentagents=yes</P>
<P>[agents]</P><SPAN lang=PT-BR>
<P>agent => 500,,Roberto</P>
<P>no queues.conf</P><SPAN lang=PT-BR>
<P>[598]</P>
<P>announce-frequency=45</P>
<P>periodic-announce-frequency=0</P>
<P>queue-callswaiting=queue-callswaiting</P>
<P>queue-thankyou=queue-thankyou</P>
<P>queue-thereare=queue-thereare</P>
<P>queue-youarenext=queue-youarenext</P>
<P>retry=1</P>
<P>strategy=rrmemory</P>
<P>timeout=60</P>
<P>periodic-announce=</P>
<P>monitor-join=yes</P>
<P>announce-holdtime=yes</P>
<P>context=</P>
<P>eventmemberstatus=no</P>
<P>eventwhencalled=yes</P>
<P>joinempty=strict</P>
<P>leavewhenempty=yes</P>
<P>maxlen=10</P>
<P>monitor-format=</P>
<P>wrapuptime=0</P><SPAN lang=PT-BR>
<P>member=Agent/500</P>
<P> </P>
<P><FONT face=Arial color=#000000 size=2>no
extensions.conf</FONT></P></SPAN><FONT face=Arial color=#000000 size=2><SPAN
lang=PT-BR>
<P>[ext-queues]</P>
<P>include => ext-queues-custom</P>
<P>exten => 598,1,Macro(user-callerid,)</P>
<P>exten => 598,n,Answer</P>
<P>exten => 598,n,Set(__BLKVM_OVERRIDE=BLKVM/${EXTEN}/${CHANNEL})</P>
<P>exten => 598,n,Set(__BLKVM_BASE=${EXTEN})</P>
<P>exten => 598,n,Set(DB(${BLKVM_OVERRIDE})=TRUE)</P>
<P>exten => 598,n,Set(_DIAL_OPTIONS=${DIAL_OPTIONS}M(auto-blkvm))</P>
<P>exten => 598,n,Set(__NODEST=${EXTEN})</P>
<P>exten =>
598,n,Set(MONITOR_FILENAME=/var/spool/asterisk/monitor/q${EXTEN}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID})</P>
<P>exten => 598,n,Queue(598,t,,)</P>
<P>exten => 598,n,dbDel(${BLKVM_OVERRIDE})</P>
<P>exten => 598,n,Set(__NODEST=)</P>
<P>exten => 598,n,Goto(app-blackhole,busy,1)</P></SPAN></FONT><SPAN
lang=PT-BR>
<P>[login-agent]</P>
<P>exten =>
598,1,AgentCallBackLogin(|@598)</P></SPAN></SPAN></SPAN></SPAN></DIV></FONT></SPAN></DIV></DIV></BODY></HTML>