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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Não entendi suas perguntas, teria como ser mais específicos.<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Atenciosamente,<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>André Luiz<br>
<b>Sertel-Info</b> <br>
</span><span style='font-size:10.0pt;font-family:Wingdings;color:navy'>8</span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>- </span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><a
href="http://www.sertelinfo.com.br/" target="_blank"><span style='color:navy'>http://www.sertelinfo.com.br</span></a><br>
</span><u><span style='font-size:7.5pt;font-family:Wingdings;color:navy'>*</span></u><u><span
style='font-size:7.5pt;font-family:"Arial","sans-serif";color:navy'> -</span></u><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><a
href="mailto:andre@sertelinfo.com.br"><span style='color:navy'>andre@sertelinfo.com.br</span></a><br>
</span><span style='font-size:10.0pt;font-family:Wingdings;color:navy'>(</span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>-
21-4063-4241 / 3514-7388 / 8566-4952</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
asteriskbrasil-bounces@listas.asteriskbrasil.org
[mailto:asteriskbrasil-bounces@listas.asteriskbrasil.org] <b>Em nome de </b>Carlos
César Alves Silva<br>
<b>Enviada em:</b> segunda-feira, 18 de maio de 2009 15:41<br>
<b>Para:</b> asteriskbrasil@listas.asteriskbrasil.org<br>
<b>Assunto:</b> [AsteriskBrasil] Configuração de URA<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Pessoal,
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Boa
Tarde.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Estou
tentando configurar uma URA, mas me deparei com as seguintes situações:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><span
style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Como
fazer para que o usuário não precise esperar o termino da gravação para
escolher a opção desejada?<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:35.4pt'><span style='font-size:10.0pt;
font-family:"Trebuchet MS","sans-serif"'>Atualmente só permite que eu digite a
opção após a gravação terminar.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:35.4pt'><span style='font-size:10.0pt;
font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><span
style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Como
eu recupero o que for digitado pela pessoa que está sendo atendida pela URA?<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:35.4pt'><span style='font-size:10.0pt;
font-family:"Trebuchet MS","sans-serif"'>A pessoa que ligar para ura deverá
discar o código dela na empresa e a data de nascimento, e eu preciso destas
duas informações para chegar no BD se ela tem autorização ou não para abrir o
chamado.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Agradeço
a atenção.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><strong><i><span
style='font-size:10.0pt;color:black'>Carlos César</span></i></strong><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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