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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>José,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Nesse link <span class=SpellE>aki</span>: <a
href="http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf">http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Pelo que eu entendi, quando a opção<span
class=GramE><span style='mso-spacerun:yes'> </span></span>(</span></font><span
class=SpellE>joinempty=strict</span>)<font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> e alguém entra na fila
sem agentes, o <span class=SpellE>Queue</span>() retorna o controle da ligação
para o DIAL PLAN, e ai <span class=SpellE>vc</span> pode fazer o que quiser.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Experimente colocar no dial <span
class=SpellE>plan</span> depois da <span class=SpellE>queue</span><span
class=GramE>()</span> , um dial para o ramal que <span class=SpellE>vc</span>
quer que atenda como teste e relate se funcionou. Sei que há problemas em
algumas versões 1.2 com relação ao <span class=SpellE>joinepty</span>, mas com
certeza isso está resolvido na <span class=GramE>1.4</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Abraço.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Ciro<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Mensagem original-----<br>
<b><span style='font-weight:bold'>De:</span></b> asteriskbrasil-bounces@listas.<span
class=GramE>asteriskbrasil</span>.<span class=GramE>org</span> [mailto:asteriskbrasil-bounces@listas.asteriskbrasil.org]
<b><span style='font-weight:bold'>Em nome de </span></b>jose antonio sanchez<br>
<b><span style='font-weight:bold'>Enviada em:</span></b> quinta-feira, 20 de
agosto de 2009 10:15<br>
<b><span style='font-weight:bold'>Para:</span></b> asteriskbrasil@listas.<span
class=GramE>asteriskbrasil</span>.<span class=GramE>org</span><br>
<b><span style='font-weight:bold'>Assunto:</span></b> Re: [AsteriskBrasil]
ajuda fila</span></font></p>
<p class=MsoNormal style='margin-left:35.4pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>Ola Benhur <br>
Obrigado pela dica, mas meu problema é que os agentes nao tem um horario pre <span
class=GramE>determinado,</span> como é um hospital la pelas 3 da manha a
agente para 30 minutos, e sai do sistema, ai que as ligaçoes teriam que
cair no ramal do noturno<br>
<o:p></o:p></span></font></p>
<div class=MsoNormal align=center style='margin-left:35.4pt;text-align:center'><font
size=2 face=Verdana><span style='font-size:10.0pt;font-family:Verdana'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:
12.0pt;margin-left:35.4pt'><font size=2 face=Verdana><span style='font-size:
10.0pt;font-family:Verdana'>From: judabenhur@hotmail.<span class=GramE>com</span><br>
To: asteriskbrasil@listas.<span class=GramE>asteriskbrasil</span>.<span
class=GramE>org</span><br>
Date: Thu, 20 Aug 2009 21:37:51 +0900<br>
Subject: Re: [AsteriskBrasil] ajuda fila<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>José,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>Em meu ambiente, tenho definido o
horário de atendimento. Caso a ligação entre fora do horário, uma gravação
manda retornar a ligação em novo horário, derrubando a chamada. Tenho também,
filas ordenadas por idiomas, creio que esse escopo<span class=GramE>, seja</span>
fácil adaptar para o que você deseja. No entanto, eu tenho pouca ou quase
nenhuma experiencia com o Asterisk, pois já peguei o bonde andando e mandaram
eu sentar na janelinha<span class=GramE>....</span><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>Talvez, juntando tudo isso, o que
você tem e o que eu tenho, consiga tirar algo de bom pra vc. Preciso estudar.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>Fica aí, a ideia.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>Abraços,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>Benhur.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'> <o:p></o:p></span></font></p>
</div>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0cm 0cm 0cm 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>----- Original Message ---<span
class=GramE>-- </span><o:p></o:p></span></font></p>
</div>
<div style='font-color:black'>
<p class=MsoNormal style='margin-left:35.4pt;background:#E4E4E4'><b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:
bold'>From:</span></font></b><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'> <a href="mailto:jasanchez@terra.com.br"
title="jasanchez@terra.com.br">jose</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>To:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:asteriskbrasil@listas.asteriskbrasil.org"
title="asteriskbrasil@listas.asteriskbrasil.org">asterisk</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Sent:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> Thursday,
August 20, 2009 9:05 <span class=GramE>PM</span><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Subject:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> [<span
class=GramE>AsteriskBrasil</span>] ajuda fila<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'><o:p> </o:p></span></font></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><b><font size=2 color=black
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:black;
font-weight:bold'>Bom dia pessoal</span></font></b><b><font size=1 color=navy
face=Verdana><span style='font-size:9.0pt;font-family:Verdana;color:navy;
font-weight:bold'><o:p></o:p></span></font></b></p>
</div>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><b><font size=2 color=black
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:black;
font-weight:bold'>Seguinte eu tenho uma fila que faço o login atraves co
callbacklogin. O que eu preciso é que quando nao tiver nenhum agente logado as
ligaçoes que venham para o queue caiam em um ramal normal fora da fila.<span
class=GramE>alguem</span> tem uma ideia de como fazer isso?</span></font></b><b><font
size=1 color=navy face=Verdana><span style='font-size:9.0pt;font-family:Verdana;
color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
</div>
<div>
<p class=MsoNormal style='margin-left:35.4pt'><b><font size=2 color=black
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:black;
font-weight:bold'>obrigado</span></font></b><b><font size=1 color=navy
face=Verdana><span style='font-size:9.0pt;font-family:Verdana;color:navy;
font-weight:bold'><o:p></o:p></span></font></b></p>
</div>
<p class=MsoNormal style='margin-left:35.4pt'><b><font size=1 color=navy
face=Verdana><span style='font-size:9.0pt;font-family:Verdana;color:navy;
font-weight:bold'><br>
<strong><b><font face=Verdana><span style='font-family:Verdana'> </span></font></b></strong></span></font><strong><b><font
face="Times New Roman"><o:p></o:p></font></b></strong></b></p>
</div>
<div class=MsoNormal align=center style='margin-left:35.4pt;text-align:center'><font
size=2 face=Verdana><span style='font-size:10.0pt;font-family:Verdana'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=NormalWeb1 style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'><br>
<br>
_______________________________________________<br>
Participe do IV Encontro <span class=GramE>VoIPCenter</span>, 16 a 18 de
setembro - São Paulo.<br>
<span class=GramE>VoIP</span>, Asterisk e Convergência de Redes.<br>
<span class=GramE>http</span>://www.<span class=GramE>encontrovoipcenter</span>.<span
class=GramE>com.</span>br<br>
<br>
Compre uma camiseta da AsteriskBrasil.<span class=GramE>org</span>!<br>
<span class=GramE>http</span>://www.<span class=GramE>voipmania</span>.<span
class=GramE>com.</span>br<br>
<br>
Acesse o canal IRC de discussão sobre Asterisk em Português Brasileiro na rede
Freenode.<span class=GramE>net</span>: #asterisk-br<br>
_______________________________________________<br>
Lista de discussões AsteriskBrasil.<span class=GramE>org</span><br>
AsteriskBrasil@listas.<span class=GramE>asteriskbrasil</span>.<span
class=GramE>org</span><br>
http://listas.<span class=GramE>asteriskbrasil</span>.<span class=GramE>org</span>/mailman/listinfo/asteriskbrasil<o:p></o:p></span></font></p>
</blockquote>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='margin-left:35.4pt;text-align:center'><font
size=2 face=Verdana><span style='font-size:10.0pt;font-family:Verdana'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal style='margin-left:35.4pt'><font size=2 face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>Conheça os novos produtos Windows
Live. <a href="http://www.windowslive.com.br" target="_new">Clique aqui!</a><o:p></o:p></span></font></p>
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