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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Pessoal,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Alguém conhece alguma ferramenta
para a seguinte situação.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>TMA – Tempo médio de
atendimento por ramal e por grupo<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>Chamadas em espera
(Fila) on-line<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>Chamadas atendidas, perdidas
e abandonadas, por ramal e por grupo<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>Ramais disponíveis,
em ligação, logados e deslogados on-line.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'>Obrigado</span><span
style='color:#1F497D'><o:p></o:p></span></p>
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