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</head>
<body lang=PT-BR link=blue vlink=purple style='tab-interval:35.4pt'>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'>Bom dia <span
class=SpellE>Wendell</span>.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'>Eu utilizo a versão 1.4 e
1.6 do <span class=SpellE>asterisk</span> e só trabalho com agentes dinâmicos.
Então, basicamente o que eu faço é criar a fila no <span class=SpellE>queues</span>.<span
class=SpellE>conf</span>, depois criar os ramais, não crio agentes, pois o
conceito agora utilizamos os ramais como agentes diretamente.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'>;; # Para Adicionar o agente na fila teste,
com senha de acesso.<o:p></o:p></span></b></p>
<p class=MsoNormal><span class=SpellE><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>exten</span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'> => *200,1,<span class=SpellE>Authenticate</span>(1234||7)<o:p></o:p></span></p>
<p class=MsoNormal><span class=SpellE><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>exten</span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'> => *200,n,<span class=SpellE>AddQueueMember</span>(<span
class=SpellE>fila_teste|SIP</span>/${CALLERID(NUM)})<o:p></o:p></span></p>
<p class=MsoNormal><span class=SpellE><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>exten</span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'> => *200,n,Background(<span class=SpellE>agent-loginok</span>)<o:p></o:p></span></p>
<p class=MsoNormal><span class=SpellE><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>exten</span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'> => *200,n,<span class=SpellE>Hangup</span><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'>;; # Para Remove o agente da <span
class=SpellE>fila_teste</span><o:p></o:p></span></b></p>
<p class=MsoNormal><span class=SpellE><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>exten</span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'> => *12,1,<span class=SpellE>RemoveQueueMember</span>(<span
class=SpellE>file_teste|SIP</span>/${CALLERID(NUM)})<o:p></o:p></span></p>
<p class=MsoNormal><span class=SpellE><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>exten</span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'> => *12,n,Background(<span class=SpellE>agent-loggedoff</span>)<o:p></o:p></span></p>
<p class=MsoNormal><span class=SpellE><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>exten</span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'> => *12,n,<span class=SpellE>Hangup</span><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'>abraços.<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:gray;mso-no-proof:yes'>__________________________<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:maroon;mso-no-proof:yes'>Rodrigo Pinto de Resende<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:gray;mso-no-proof:yes'>Analista Infra</span><span style='font-size:6.0pt;
font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes'> </span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman";color:gray;mso-no-proof:
yes'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:6.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:gray;mso-no-proof:yes'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:maroon;mso-no-proof:yes'>AYTY </span></b><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman";
mso-bidi-font-family:"Times New Roman";color:gray;mso-no-proof:yes'>CRM BPO e
Serviços de TI<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:gray;mso-no-proof:yes'>Fone São Paulo: +55 11 3522.9211<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:gray;mso-no-proof:yes'>Fone Floripa: +55 48 4052.9211 <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:gray;mso-no-proof:yes'>Ramal: 6007<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
color:gray;mso-no-proof:yes'>Cel: +55 48 8442.4996<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman"'>De:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman"'> asteriskbrasil-bounces@listas.asteriskbrasil.org
[mailto:asteriskbrasil-bounces@listas.asteriskbrasil.org] <b>Em nome de </b>Wendell
Silva<br>
<b>Enviada em:</b> sábado, 3 de outubro de 2009 11:01<br>
<b>Para:</b> asteriskbrasil@listas.asteriskbrasil.org<br>
<b>Assunto:</b> [AsteriskBrasil] Fila Dinâmica/Agent<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Pessoal, tenho configurado uma fila com o nome
[call-center], e existem alguns agents que fazem parte desta fila, <br>
no extensions.conf eu coloquei o dialplan assim : <br>
<br>
exten => *200,1,Wait,2<br>
exten => *200,n,AgentLogin(1000)<br>
<br>
Como vocês podem ver se eu discar *200 o agent 1000 vai entrar na fila, "o
que não ocorre" mais com ajuda de vocês pretendo<br>
melhorar isso, para que ao discar *200 o usuário terá que informar sua senha
para ser adcionado na fila. Por favor se alguém já implementou algo
relacionado, e pode me dar uma ajuda ficaria muito grato.<br>
<br>
Muito Obrigado.<br>
<br>
Wendell Silva Bandeira<o:p></o:p></p>
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