<p><strong>Bom dia colegas,</strong></p>
<p><strong>Uso o Trixbox.</strong></p>
<p><strong>Estou tendo problemas na criação de uma fila simples. Configurações feitas, porém tanto a fila como os agentes não logam.</strong></p>
<p><strong>Quando aciono a fila no extensions.conf, esta não funciona.</strong></p>
<p><strong>Segue os arquivos conf</strong></p>
<p><span style="font-size: medium;"><strong></strong></span></p>
<p><span style="font-size: medium;"><strong>agents.conf</strong></span><br /><br /><em>autologoff= 15 <br />wrapuptime= 5000 <br />musiconhold= default<br />Agent => 0311,1234, Lidiane<br />Agent => 0312,1234,Reservado 312<br />Agent => 0313,1234,Reservado 313<br />Agent => 0314,1234,Reservado 314<br />Agent => 0315,1234,Reservado 315<br /></em><br /><br /><span style="font-size: medium;"><strong>extensios.conf</strong></span><br /><em><br />exten => XXXXXXXX,1,Queue(recepcao|twh)<br />exten => XXXXXXXX,n,voicemail(0300)<br />exten => XXXXXXXX,n,Hangup()</em><br /><span style="font-size: medium;"><strong><br />queues.conf</strong></span><br /><br /><em>[recepcao]<br /><br />wrapuptime=0<br />timeout=15<br />strategy=leastrecent<br />retry=5<br />music=default<br />monitor-join=yes<br />monitor-format=gsm<br />member=SIP/0311<br />member=SIP/0312<br />member=SIP/0313<br />member=SIP/0314<br />member=SIP/0315<br />maxlen=0<br />leavewhenempty=no<br />joi
nempty=yes<br />announce-holdtime=yes<br />announce-frequency=30<br /></em></p>
<p><strong>No Cli, o queue show apresenta:</strong></p>
<p><em>default has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s<br /> No Members<br /> No Callers<br /><br />recepcao has 0 calls (max unlimited) in 'leastrecent' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s<br /> Members: <br /> SIP/0313 (Unavailable) has taken no calls yet with total talktime 0s<br /> SIP/0314 (Unavailable) has taken no calls yet with total talktime 0s<br /> SIP/0311 (Not in use) has taken no calls yet with total talktime 0s<br /> SIP/0315 (Unavailable) has taken no calls yet with total talktime 0s<br /> SIP/0312 (Not in use) has taken no calls yet with total talktime 0s<br /> No Callers</em></p>
<p> </p>
<p><strong>E no agent show:</strong></p>
<p><em><br />0311 (Lidiane) not logged in (musiconhold is 'default')<br />0312 (Reservado 312) not logged in (musiconhold is 'default')<br />0313 (Reservado 313) not logged in (musiconhold is 'default')<br />0314 (Reservado 314) not logged in (musiconhold is 'default')<br />0315 (Reservado 315) not logged in (musiconhold is 'default')<br />5 agents configured [0 online , 5 offline]<br /></em></p>
<p><strong>Então, no extesions.conf, a ligação entrante passa pela primeira linha que executa o queue, e logo em seguida já vai para caixa postal, é como se a fila não fosse localizada.</strong></p>
<p><strong>Alguém saberia dizer o proque isso ocorre?</strong></p>
<p><strong>Seria alguma falha de configuração nos confs ou há outras possibilidades?</strong></p>
<p><strong>Obrigado!</strong></p>
<p><strong>Flávio</strong></p>