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<p class=MsoNormal><span style='color:#1F497D'>Complementando...<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Quando entra uma chamada,
aparece o seguinte para os ramais “ocupados”, mesmo estes estando livres.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> -- Couldn't call SIP/2001<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> -- Couldn't call SIP/2006<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Giordanni Moura
[mailto:giordanniasterisk@gmail.com] <br>
<b>Enviada em:</b> quarta-feira, 1 de setembro de 2010 16:45<br>
<b>Para:</b> asteriskbrasil@listas.asteriskbrasil.org<br>
<b>Assunto:</b> Ramais sempre ocupado para Queue<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Senhores,<o:p></o:p></p>
<p class=MsoNormal>
Não sei se já passaram por isso, mas criei uma fila de atendimento mas alguns
ramais depois de um tempo indeterminado fica com status busy, impossibilitando
as chamadas de chegarem neles...<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US> SIP/2006
(Busy) has taken 3 calls (last was 14293 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2005
(Busy) has taken 8 calls (last was 2615 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2004
(Not in use) has taken 12 calls (last was 1842 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2003
(Not in use) has taken 10 calls (last was 2335 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2002
(Not in use) has taken 10 calls (last was 693 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2001
(Busy) has taken 2 calls (last was 16582 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
</span>Imaginei que fosse algo relacionado ao atendente está fazendo ligação
ativa, mas fiz o teste e isto ocorre mesmo quando o ramal está livre.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Segue sintaxe da minha fila<o:p></o:p></p>
<p class=MsoNormal>exten => 601,1,Macro(user-callerid,)<o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>exten => 601,n,SetMusicOnHold(Embratel)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten => 601,n,Answer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
601,n,Set(CDR(userfield)=${QUEUE_WAITING_COUNT})<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
601,n,Set(CDR(uniqueid)=${UNIQUEID})<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
601,n,Set(Filename=/var/gravacoes/f-bs-${CALLERIDNUM}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID})<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
601,n,NoOp(f-bs-${CALLERIDNUM}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID}.wav)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
601,n,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)<o:p></o:p></span></p>
<p class=MsoNormal>exten => 601,n,MixMonitor(${Filename}.wav)<o:p></o:p></p>
<p class=MsoNormal>exten => 601,n,Queue(FBs,tT,,)<o:p></o:p></p>
<p class=MsoNormal>exten => 601,n,Hangup<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Obs: já coloquei a agente atribuída a fila e depois mudei
para ramais atribuídas as filas, mas nenhum dos cenário funcionou.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
Alguém consegue ajudar?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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