<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="" xmlns="http://www.w3.org/TR/REC-html40">
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<p class=MsoNormal>Senhores,<o:p></o:p></p>
<p class=MsoNormal> Não sei se já passaram por isso, mas criei
uma fila de atendimento mas alguns ramais depois de um tempo indeterminado fica
com status busy, impossibilitando as chamadas de chegarem neles...<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US> SIP/2006 (Busy) has taken 3 calls
(last was 14293 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2005 (Busy) has taken 8 calls
(last was 2615 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2004 (Not in use) has taken 12
calls (last was 1842 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2003 (Not in use) has taken 10
calls (last was 2335 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2002 (Not in use) has taken 10
calls (last was 693 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> SIP/2001 (Busy) has taken 2 calls
(last was 16582 secs ago)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US> </span>Imaginei que fosse
algo relacionado ao atendente está fazendo ligação ativa, mas fiz o teste e
isto ocorre mesmo quando o ramal está livre.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Segue sintaxe da minha fila<o:p></o:p></p>
<p class=MsoNormal>exten => 601,1,Macro(user-callerid,)<o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>exten => 601,n,SetMusicOnHold(Embratel)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten => 601,n,Answer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
601,n,Set(CDR(userfield)=${QUEUE_WAITING_COUNT})<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten => 601,n,Set(CDR(uniqueid)=${UNIQUEID})<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
601,n,Set(Filename=/var/gravacoes/f-bs-${CALLERIDNUM}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID})<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
601,n,NoOp(f-bs-${CALLERIDNUM}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID}.wav)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten => 601,n,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)<o:p></o:p></span></p>
<p class=MsoNormal>exten => 601,n,MixMonitor(${Filename}.wav)<o:p></o:p></p>
<p class=MsoNormal>exten => 601,n,Queue(FBs,tT,,)<o:p></o:p></p>
<p class=MsoNormal>exten => 601,n,Hangup<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Obs: já coloquei a agente atribuída a fila e depois mudei
para ramais atribuídas as filas, mas nenhum dos cenário funcionou.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> Alguém consegue ajudar?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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