<div dir="ltr"><br><div>Olá Sylvio,</div><div><br></div><div>Acabei de fazer o teste e funcionou !!</div><div>Pelo que eu li, o extension &quot;s&quot; é usado quando o número discado (número de destino) é desconhecido dentro do contexto.</div>
<div>Não consegui ainda entender porque no mesmo contexto ele busca pelo extension &quot;h&quot;, e quando dou o goto para outro contexto ele aceita o extension &quot;s&quot;.</div><div><br></div><div>Saberia me explicar?</div>
<div><br></div><div>PS: O MAIS IMPORTANTE É QUE FUNCIONOU !!</div><div><br></div><div>Obrigada.</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">Em 28 de novembro de 2013 21:49, Sylvio Jollenbeck <span dir="ltr">&lt;<a href="mailto:sylvio.jollenbeck@gmail.com" target="_blank">sylvio.jollenbeck@gmail.com</a>&gt;</span> escreveu:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><br></div>Renata,<div><br></div><div>    faça um teste bem simples: </div><div><br></div><div>cliente liga --&gt; asterisk atende e encaminha para fila --&gt; agente desliga.</div>
<div class="im"><div><br></div><div>context from-pstn {</div>
<div>    _XXXX =&gt; {</div><div>        Answer();</div></div><div>        Queue(fila,tTc);</div><div>        goto pesquisa|s|1;</div><div>    };</div><div>};</div><div class="gmail_extra"><br>context pesquisa {</div><div class="gmail_extra">

   s =&gt; {</div><div class="gmail_extra">       Read(NOTA,PATH/AUDIO,1);</div><div class="gmail_extra">       NoOp(**** ${NOTA} *****);</div><div class="gmail_extra">       Hangup();</div><div class="gmail_extra">   }</div>

<div class="gmail_extra">  </div><div class="gmail_extra">}<br><br><br><div class="gmail_quote">Em 28 de novembro de 2013 21:25, Renata Dias <span dir="ltr">&lt;<a href="mailto:renatchinha@gmail.com" target="_blank">renatchinha@gmail.com</a>&gt;</span> escreveu:<div>
<div class="h5"><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><br><div>Pessoal,</div><div><br></div><div>Instalei um novo servidor Asterisk agora com versão 1.8.23.1 e estou realizando testes neste momento.</div>

<div>Estou encaminhando o cliente para a fila (queue) com a opção c (c<span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">ontinue in the dialplan if the callee hangs up) como vocês haviam indicado, porém, quando o atendente (agente) desliga a ligação, o asterisk busca pelo extension &quot;h&quot;.</span></div>


<div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">Até ai tudo bem, criei:</span></div><div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif"><br>
</span></div><div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif"><div>exten =&gt; h,1,goto(provale,8,100)</div><div><div><br></div><div>exten =&gt; 8,100,Playback(provale/qualidade/AVALIE)</div>


<div>exten =&gt; 8,n,wait(1)</div></div><div><div>exten =&gt; 8,n,Read(ATENDIDA,,1)</div></div><div>...</div><div><br></div><div>Acontece que o cliente cai no &quot;h&quot;, é direcionado pro &quot;8,100&quot; mas ali a ligação cai.</div>


<div>Creio eu que seja pelo seguinte motivo:</div><div><br></div><div><a href="http://www.voip-info.org/wiki/view/Asterisk+h+extension" target="_blank">http://www.voip-info.org/wiki/view/Asterisk+h+extension</a><br></div>

<div><div><br></div><div>
When the &#39;h&#39; extension is running, the call legs have already been torn down. There is no way to delay this happening, and you can&#39;t do anything in the &#39;h&#39; extension that needs to read audio from the channel (since no audio will appear, the first time it tries to read audio it will abort). Thus <a title="Asterisk cmd Playback" href="http://www.voip-info.org/wiki/view/Asterisk+cmd+Playback" style="color:rgb(67,105,118)" target="_blank">Playback</a>() or<a title="Asterisk cmd BackGround" href="http://www.voip-info.org/wiki/view/Asterisk+cmd+BackGround" style="color:rgb(67,105,118)" target="_blank">Background</a>(), for example, does not work. Essentially, the only things that make sense to use in the &#39;h&#39; extension are those that don&#39;t have anything to do with the external channel that was involved before the hangup. No audio, no DTMF, etc.<br>


</div><div><br></div></div><div>Alguma solução??</div><div><br></div></span></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">Em 26 de novembro de 2013 12:40, Patrick El Youssef <span dir="ltr">&lt;<a href="mailto:wushumasters@gmail.com" target="_blank">wushumasters@gmail.com</a>&gt;</span> escreveu:<div>

<div><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
  
    
  
  <div bgcolor="#FFFFFF" text="#000000">
    Se quiser coloca o áudio dentro do Read<br>
    <br>
    <div style="font-size:13px;font-family:arial,sans-serif">
      exten =&gt; 4,n,Read(ATENDIDA,qualidade/AVALIE,1)</div>
    <br>
    <br>
    <div>Em 26-11-2013 12:35, Renata Dias
      escreveu:<br>
    </div><div><div>
    <blockquote type="cite">
      <div dir="ltr">
        <div style="font-size:13px;font-family:arial,sans-serif">Sylvio,</div>
        <div style="font-size:13px;font-family:arial,sans-serif"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          Fiz conforme sua sugestão, ficou assim:</div>
        <div style="font-size:13px;font-family:arial,sans-serif"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          <div>[queue]</div>
          <div>exten =&gt; 8,1,answer()<br>
          </div>
          <div>exten =&gt; 8,2,queue(suporte,tT)</div>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          [ura-principal]</div>
        <div style="font-size:13px;font-family:arial,sans-serif">exten
          =&gt; 4,1,Answer()</div>
        <div style="font-size:13px;font-family:arial,sans-serif">exten
          =&gt; 4,n,Dial(Local/8@queue,10,tTg)</div>
        <div style="font-size:13px;font-family:arial,sans-serif"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">exten
          =&gt; 4,100,Playback(qualidade/AVALIE)</div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          exten =&gt; 4,n,Read(ATENDIDA,,1)</div>
        <div style="font-size:13px;font-family:arial,sans-serif">exten
          =&gt; 4,n,Set(ODBC_ ... //Grava no banco o que preciso</div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          exten =&gt; 4,n,hangup()</div>
        <div style="font-size:13px;font-family:arial,sans-serif"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          Quando escolho a opção 4 na URA principal, sou direcionada
          para o contexto queue e caio na fica suporte corretamente.
          Porém, quando o agente desliga, minha ligação também cai.</div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          Imagino que seja porque o queue (mesmo em um contexto
          diferente) encerra a chamada para ambas as partes, já que não
          consigo utilizar a opção c (continuação).</div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          <br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">Eu
          também testei da seguinte forma:</div>
        <div style="font-size:13px;font-family:arial,sans-serif"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          <div>
            <div>[queue]</div>
            <div>exten =&gt; 8,1,answer()<br>
            </div>
            <div>exten =&gt; 8,2,queue(suporte,tT)</div>
          </div>
          <div><br>
          </div>
          <div>
            <div>exten =&gt; 8,100,Playback(qualidade/AVALIE)</div>
            <div>exten =&gt; 8,n,Read(ATENDIDA,,1)</div>
            <div>exten =&gt; 8,n,Set(ODBC_ ... //Grava no banco o que
              preciso</div>
            <div>exten =&gt; 8,n,hangup()</div>
          </div>
          <div><br>
          </div>
          <div>[ura-principal]</div>
          <div>exten =&gt; 4,1,Answer()</div>
          <div>exten =&gt; 4,n,Dial(Local/8@queue,10,tTg)</div>
          <div><br>
          </div>
          <div><br>
          </div>
          <div>Você utiliza essa configuração e ela funciona?<br>
          </div>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">
          <br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif">Obrigada.</div>
      </div>
      <div class="gmail_extra"><br>
        <br>
        <div class="gmail_quote">Em 26 de novembro de 2013 12:34, Renata
          Dias <span dir="ltr">&lt;<a href="mailto:renatchinha@gmail.com" target="_blank">renatchinha@gmail.com</a>&gt;</span>
          escreveu:<br>
          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
            <div dir="ltr"><br>
              <div>Sylvio,</div>
              <div><br>
              </div>
              <div>Fiz conforme sua sugestão, ficou assim:</div>
              <div><br>
              </div>
              <div>
                <div>[queue]</div>
                <div>exten =&gt; 8,1,answer()<br>
                </div>
                <div>exten =&gt; 8,2,queue(suporte,tT)</div>
              </div>
              <div><br>
              </div>
              <div>[ura-principal]</div>
              <div>
                <div>exten =&gt; 4,1,Answer()</div>
              </div>
              <div>
                <div>exten =&gt; 8,n,Dial(Local/8@queue,10,tTg)</div>
              </div>
              <div><br>
              </div>
              <div>
                <div>exten =&gt; 8,100,Playback(qualidade/AVALIE)</div>
              </div>
              <div>
                <div>exten =&gt; 8,n,Read(ATENDIDA,,1)</div>
              </div>
              <div>
                <div>exten =&gt; 8,n,Set(ODBC_ ... //Grava no banco o
                  que preciso</div>
              </div>
              <div>
                <div>exten =&gt; 8,n,hangup()</div>
              </div>
              <div><br>
              </div>
              <div><br>
              </div>
              <div>
                Quando escolho a opção 4 na URA principal, sou
                direcionada para o contexto queue e caio na fica suporte
                corretamente. Porém, quando o agente desliga, minha
                ligação também cai.</div>
              <div>Imagino que seja porque o queue (mesmo em um contexto
                diferente) encerra a chamada para ambas as partes, já
                que não consigo utilizar a opção c (continuação).</div>
              <div><br>
              </div>
              <div>Você consegue fazer funcionar dessa forma?</div>
              <div><br>
              </div>
              <div><br>
              </div>
              <div>Obrigada.</div>
            </div>
            <div class="gmail_extra"><br>
              <br>
              <div class="gmail_quote">Em 26 de novembro de 2013 10:50,
                Sylvio Jollenbeck <span dir="ltr">&lt;<a href="mailto:sylvio.jollenbeck@gmail.com" target="_blank">sylvio.jollenbeck@gmail.com</a>&gt;</span>
                escreveu:
                <div>
                  <div><br>
                    <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                      <p dir="ltr">Cuidado, no hangup as variaveis
                        morrem.</p>
                      <div class="gmail_quote">Em 26/11/2013 10:44,
                        &quot;Alex Sander&quot; &lt;<a href="mailto:sanderdabio@globo.com" target="_blank">sanderdabio@globo.com</a>&gt;
                        escreveu:
                        <div>
                          <div><br type="attribution">
                            <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                              <div dir="ltr">
                                <div>
                                  <div>
                                    <div>
                                      <div>
                                        <div>
                                          <div>Renata, pensei em algo
                                            assim, supondo que a ultima
                                            aplicação seja queue, quando
                                            houver um hangup a chamada
                                            não será desligada, logo as
                                            variáveis de canais
                                            permaneceriam.<br>
                                            <br>
                                          </div>
                                          ...<br>
                                        </div>
                                        same = n,Set(TESTE =
                                        ${CDR(lastapp)})<br>
                                      </div>
                                      same = n,GotoIf($[&quot;${TESTE}&quot; =
                                      &quot;queue&quot;]?URASATISFACAO)<br>
                                      ...<br>
                                      <br>
                                    </div>
                                    Nada impede de testar outras
                                    variáveis.<br>
                                    <br>
                                  </div>
                                  Mas nunca fiz isso apenas divaguei com
                                  base na dica do colega.<br>
                                  <br>
                                </div>
                                Att,<br>
                                <div>
                                  <div>
                                    <div>
                                      <pre><code>
</code></pre>
                                    </div>
                                  </div>
                                </div>
                              </div>
                              <div class="gmail_extra"><br>
                                <br>
                                <div class="gmail_quote">Em 26 de
                                  novembro de 2013 09:27, Renata Dias <span dir="ltr">&lt;<a href="mailto:renatchinha@gmail.com" target="_blank">renatchinha@gmail.com</a>&gt;</span>
                                  escreveu:<br>
                                  <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                                    <div dir="ltr"><br>
                                      <div>Alex Sander, Não entendi sua
                                        dica. Poderia me explicar, por
                                        gentileza? Obrigada !</div>
                                      <div><br>
                                      </div>
                                      <div>Sylvio, eu testei com o Dial
                                        e de fato funciona. Ocorre que
                                        aqui na minha URA eu encaminho o
                                        cliente para os atendentes
                                        através da queue. Com o 1.4 não
                                        há uma forma de fazer via queue.
                                        ?</div>
                                      <div><br>
                                      </div>
                                      <div>Obrigada !</div>
                                    </div>
                                    <div class="gmail_extra"><br>
                                      <br>
                                      <div class="gmail_quote">Em 25 de
                                        novembro de 2013 17:17, Sylvio
                                        Jollenbeck <span dir="ltr">&lt;<a href="mailto:sylvio.jollenbeck@gmail.com" target="_blank">sylvio.jollenbeck@gmail.com</a>&gt;</span>
                                        escreveu:
                                        <div>
                                          <div><br>
                                            <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                                              <div dir="ltr">Renata
                                                <div><br>
                                                </div>
                                                <div>   No asterisk 1.4
                                                  voce faz via Dial
                                                  usando o parâmetro &quot;g&quot;
                                                  (<a href="http://www.voip-info.org/wiki/view/Asterisk+cmd+Dial" target="_blank">http://www.voip-info.org/wiki/view/Asterisk+cmd+Dial</a>);</div>
                                                <div> 
                                                   Dial(Local/Sua_Fila@contexto,5,Ttg);</div>
                                                <div><br>
                                                </div>
                                                <div>Abs</div>
                                              </div>
                                              <div class="gmail_extra"><br>
                                                <br>
                                                <div class="gmail_quote">Em
                                                  25 de novembro de 2013
                                                  17:06, jefaokpta <span dir="ltr">&lt;<a href="mailto:jefaokpta@hotmail.com" target="_blank">jefaokpta@hotmail.com</a>&gt;</span>
                                                  escreveu:
                                                  <div>
                                                    <div><br>
                                                      <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                                                        <div text="#000000" bgcolor="#FFFFFF">
                                                          <div>Tendi, pq
                                                          vc não poe uma
                                                          linha chamando
                                                          a macro-ura
                                                          por ex, logo
                                                          abaixo do Dial
                                                          q conectou os
                                                          2 :<br>
                                                          <br>
                                                          Acho q não
                                                          precisará, mas
                                                          na falha pode
                                                          usar a flag
                                                          &#39;g&#39; do Dial:<br>
                                                          <dl>
                                                          <dt><span><code>g
                                                          </code></span>Proceeds

                                                          in the context
                                                          when the
                                                          target channel
                                                          has been hung
                                                          up.</dt>
                                                          </dl>
                                                          <p>Vc pode
                                                          mandar por
                                                          param a sua
                                                          macro
                                                          informações do
                                                          tipo:<br>
                                                          ${DIALSTATUS}
                                                          caso não seja
                                                          answer vc não
                                                          executa a ura<br>
                                                          ${CDR(lastapp)}
                                                          esse cara vai
                                                          conter o ramal
                                                          q o Dial
                                                          discou, com
                                                          base nisso vc
                                                          executa ou não
                                                          a URA.<br>
                                                          </p>
                                                          <p>Espero ter
                                                          ajudado.<br>
                                                          </p>
                                                          <p>Flws<br>
                                                          </p>
                                                          <br>
                                                          <br>
                                                          Em 25-11-2013
                                                          16:30, Renata
                                                          Dias escreveu:<br>
                                                          </div>
                                                          <div>
                                                          <div>
                                                          <blockquote type="cite">
                                                          <div dir="ltr"><br>
                                                          <div>Ola
                                                          Jefaokpta,</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Eu estive
                                                          lendo sobre a
                                                          extensão h,
                                                          porém no site
                                                          oficial diz:</div>
                                                          <div><br>
                                                          </div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">When

                                                          the &#39;h&#39;
                                                          extension is
                                                          running, the
                                                          call legs have
                                                          already been
                                                          torn down.
                                                          There is no
                                                          way to delay
                                                          this
                                                          happening, and
                                                          you can&#39;t do
                                                          anything in
                                                          the &#39;h&#39;
                                                          extension that
                                                          needs to read
                                                          audio from the
                                                          channel (since
                                                          no audio will
                                                          appear, the
                                                          first time it
                                                          tries to read
                                                          audio it will
                                                          abort). Thus </span><a title="Asterisk cmd Playback" href="http://www.voip-info.org/wiki/view/Asterisk+cmd+Playback" style="color:rgb(67,105,118);font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:12px" target="_blank">Playback</a><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">()

                                                          or</span><a title="Asterisk
                                                          cmd
                                                          BackGround" href="http://www.voip-info.org/wiki/view/Asterisk+cmd+BackGround" style="color:rgb(67,105,118);font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:12px" target="_blank">Background</a><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">(),

                                                          for example,
                                                          does not work.
                                                          Essentially,
                                                          the only
                                                          things that
                                                          make sense to
                                                          use in the &#39;h&#39;
                                                          extension are
                                                          those that
                                                          don&#39;t have
                                                          anything to do
                                                          with the
                                                          external
                                                          channel that
                                                          was involved
                                                          before the
                                                          hangup. No
                                                          audio, no
                                                          DTMF, etc.</span><br>
                                                          </div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif"><br>
                                                          </span></div>
                                                          Além disso, em
                                                          minha URA eu
                                                          tenho outras
                                                          opções de
                                                          atendimento,
                                                          das quais eu
                                                          não gostaria
                                                          que todo
                                                          Hangup()
                                                          passasse pela
                                                          pesquisa de
                                                          satisfação.
                                                          <div> <br>
                                                          </div>
                                                          O parâmetro &quot;c
                                                          - continue in
                                                          the dialplan
                                                          if the callee
                                                          hangs up&quot; me
                                                          pareceu o que
                                                          se ajusta
                                                          perfeitamente
                                                          à minha
                                                          necessidade,
                                                          porém meu
                                                          Asterisk é
                                                          1.4.
                                                          <div><br>
                                                          </div>
                                                          </div>
                                                          <div class="gmail_extra"><br>
                                                          <br>
                                                          <div class="gmail_quote">Em
                                                          25 de novembro
                                                          de 2013 16:19,
                                                          jefaokpta <span dir="ltr">&lt;<a href="mailto:jefaokpta@hotmail.com" target="_blank">jefaokpta@hotmail.com</a>&gt;</span>
                                                          escreveu:<br>
                                                          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                                                          <div text="#000000" bgcolor="#FFFFFF">
                                                          <div>Vc pode
                                                          colocar sua
                                                          ura no exten h
                                                          do contexto,
                                                          assim qnd o
                                                          atendente
                                                          desligar a
                                                          ligação irá p
                                                          o contexto h.<br>
                                                          <br>
                                                          Flws<br>
                                                          <br>
                                                          Em 25-11-2013
                                                          16:08, Renata
                                                          Dias escreveu:<br>
                                                          </div>
                                                          <div>
                                                          <div>
                                                          <blockquote type="cite">
                                                          <div dir="ltr"><br>
                                                          <div>Alguma
                                                          dica
                                                          para Asterisk
                                                          1.4.28 ?</div>
                                                          </div>
                                                          <div class="gmail_extra"><br>
                                                          <br>
                                                          <div class="gmail_quote">Em
                                                          25 de novembro
                                                          de 2013 13:46,
                                                          Rogger Faioli
                                                          <span dir="ltr">&lt;<a href="mailto:rogger.faioli@gmail.com" target="_blank">rogger.faioli@gmail.com</a>&gt;</span>
                                                          escreveu:<br>
                                                          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                                                          <div dir="ltr">Ranata,

                                                          <div><br>
                                                          </div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">c
                                                          — continue in
                                                          the dialplan
                                                          if the callee
                                                          hangs up (</span><em style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">Asterisk


                                                          1.6.0 and
                                                          above</em><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">)</span><br>
                                                          </div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif"><br>
                                                          </span></div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif">ou


                                                          oriente aos
                                                          atendentes que
                                                          transfiram a
                                                          ligação para
                                                          uma URA de pós
                                                          atendimento. A
                                                          primeira opção
                                                          é melhor!</span></div>
                                                          </div>
                                                          <div class="gmail_extra"><br>
                                                          <br>
                                                          <div class="gmail_quote">
                                                          <div>Em 25 de
                                                          novembro de
                                                          2013 13:09,
                                                          Renata Dias <span dir="ltr">&lt;<a href="mailto:renatchinha@gmail.com" target="_blank">renatchinha@gmail.com</a>&gt;</span>
                                                          escreveu:<br>
                                                          </div>
                                                          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                                                          <div dir="ltr">
                                                          <div><br>
                                                          </div>
                                                          <div>
                                                          <div>Boa
                                                          tarde,
                                                          <div><br>
                                                          </div>
                                                          <div>Estou
                                                          implantando
                                                          uma pesquisa
                                                          de satisfação
                                                          na minha URA
                                                          em Asterisk.</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Gostaria
                                                          de fazer com
                                                          que, após o
                                                          atendente
                                                          desligar a
                                                          ligação, o
                                                          cliente fosse
                                                          direcionado
                                                          para uma
                                                          segunda URA
                                                          com a pesquisa
                                                          de satisfação.</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Pelos
                                                          testes que
                                                          realizei,
                                                          quando o
                                                          atendente
                                                          (ramal SIP)
                                                          desliga a
                                                          ligação, o
                                                          cliente
                                                          (channel ZAP)
                                                          também é
                                                          desligado.</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Existe a
                                                          possibilidade
                                                          de manter o
                                                          cliente
                                                          (channerl ZAP)
                                                          conectado e
                                                          transferi-lo
                                                          para a segunda
                                                          URA?</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Obrigada.<span><font color="#888888"><br clear="all">
                                                          <div><br>
                                                          </div>
                                                          -- <br>
                                                          <div>Renata
                                                          Dias<br>
                                                          </div>
                                                          </font></span></div>
                                                          </div>
                                                          </div>
                                                          </div>
                                                          <br>
                                                          <div>_______________________________________________<br>
                                                          KHOMP:
                                                          completa linha
                                                          de placas
                                                          externas FXO,
                                                          FXS, GSM e E1;<br>
                                                          Media Gateways
                                                          de 1 a 64 E1s
                                                          para SIP com
                                                          R2, ISDN e
                                                          SS7;<br>
                                                          Intercomunicadores
                                                          para acesso
                                                          remoto via
                                                          rede IP.
                                                          Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                                          ALIGERA –
                                                          Fabricante
                                                          nacional de
                                                          Gateways
                                                          SIP-E1 para
                                                          R2, ISDN e
                                                          SS7.<br>
                                                          Placas de 1E1,
                                                          2E1, 4E1 e 8E1
                                                          para PCI ou
                                                          PCI Express.<br>
                                                          Channel Bank –
                                                          Appliance
                                                          Asterisk -
                                                          Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                                          Para remover
                                                          seu email
                                                          desta lista,
                                                          basta enviar
                                                          um email em
                                                          branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                                          </div>
                                                          </blockquote>
                                                          </div>
                                                          <br>
                                                          </div>
                                                          <br>
_______________________________________________<br>
                                                          KHOMP:
                                                          completa linha
                                                          de placas
                                                          externas FXO,
                                                          FXS, GSM e E1;<br>
                                                          Media Gateways
                                                          de 1 a 64 E1s
                                                          para SIP com
                                                          R2, ISDN e
                                                          SS7;<br>
                                                          Intercomunicadores
                                                          para acesso
                                                          remoto via
                                                          rede IP.
                                                          Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                                          ALIGERA –
                                                          Fabricante
                                                          nacional de
                                                          Gateways
                                                          SIP-E1 para
                                                          R2, ISDN e
                                                          SS7.<br>
                                                          Placas de 1E1,
                                                          2E1, 4E1 e 8E1
                                                          para PCI ou
                                                          PCI Express.<br>
                                                          Channel Bank –
                                                          Appliance
                                                          Asterisk -
                                                          Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                                          Para remover
                                                          seu email
                                                          desta lista,
                                                          basta enviar
                                                          um email em
                                                          branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                                          </blockquote>
                                                          </div>
                                                          <br>
                                                          <br clear="all">
                                                          <div><br>
                                                          </div>
                                                          -- <br>
                                                          <div>Renata
                                                          Dias<br>
                                                          </div>
                                                          </div>
                                                          <br>
                                                          <fieldset></fieldset>
                                                          <br>
                                                          <pre>_______________________________________________
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.
_______________________________________________
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.
_______________________________________________
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a></pre>



                                                          </blockquote>
                                                          <br>
                                                          </div>
                                                          </div>
                                                          </div>
                                                          <br>
_______________________________________________<br>
                                                          KHOMP:
                                                          completa linha
                                                          de placas
                                                          externas FXO,
                                                          FXS, GSM e E1;<br>
                                                          Media Gateways
                                                          de 1 a 64 E1s
                                                          para SIP com
                                                          R2, ISDN e
                                                          SS7;<br>
                                                          Intercomunicadores
                                                          para acesso
                                                          remoto via
                                                          rede IP.
                                                          Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                                          ALIGERA –
                                                          Fabricante
                                                          nacional de
                                                          Gateways
                                                          SIP-E1 para
                                                          R2, ISDN e
                                                          SS7.<br>
                                                          Placas de 1E1,
                                                          2E1, 4E1 e 8E1
                                                          para PCI ou
                                                          PCI Express.<br>
                                                          Channel Bank –
                                                          Appliance
                                                          Asterisk -
                                                          Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                                          Para remover
                                                          seu email
                                                          desta lista,
                                                          basta enviar
                                                          um email em
                                                          branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                                          </blockquote>
                                                          </div>
                                                          <br>
                                                          <br clear="all">
                                                          <div><br>
                                                          </div>
                                                          -- <br>
                                                          <div>Renata
                                                          Dias<br>
                                                          </div>
                                                          </div>
                                                          <br>
                                                          <fieldset></fieldset>
                                                          <br>
                                                          <pre>_______________________________________________
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.
_______________________________________________
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.
_______________________________________________
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a></pre>



                                                          </blockquote>
                                                          <br>
                                                          </div>
                                                          </div>
                                                        </div>
                                                        <br>
_______________________________________________<br>
                                                        KHOMP: completa
                                                        linha de placas
                                                        externas FXO,
                                                        FXS, GSM e E1;<br>
                                                        Media Gateways
                                                        de 1 a 64 E1s
                                                        para SIP com R2,
                                                        ISDN e SS7;<br>
                                                        Intercomunicadores
                                                        para acesso
                                                        remoto via rede
                                                        IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                                        ALIGERA –
                                                        Fabricante
                                                        nacional de
                                                        Gateways SIP-E1
                                                        para R2, ISDN e
                                                        SS7.<br>
                                                        Placas de 1E1,
                                                        2E1, 4E1 e 8E1
                                                        para PCI ou PCI
                                                        Express.<br>
                                                        Channel Bank –
                                                        Appliance
                                                        Asterisk -
                                                        Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                                        Para remover seu
                                                        email desta
                                                        lista, basta
                                                        enviar um email
                                                        em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                                      </blockquote>
                                                    </div>
                                                  </div>
                                                </div>
                                                <span><font color="#888888">
                                                    <br>
                                                    <br clear="all">
                                                    <div><br>
                                                    </div>
                                                    -- <br>
                                                    <span style="font-family:trebuchet ms,sans-serif">Sylvio
                                                      Jollenbeck<br>
                                                      <font size="1"><a href="http://www.hosannatecnologia.com.br/" target="_blank">www.hosannatecnologia.com.br</a></font></span><br>
                                                    <img><br>
                                                  </font></span></div>
                                              <br>
_______________________________________________<br>
                                              KHOMP: completa linha de
                                              placas externas FXO, FXS,
                                              GSM e E1;<br>
                                              Media Gateways de 1 a 64
                                              E1s para SIP com R2, ISDN
                                              e SS7;<br>
                                              Intercomunicadores para
                                              acesso remoto via rede IP.
                                              Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                              ALIGERA – Fabricante
                                              nacional de Gateways
                                              SIP-E1 para R2, ISDN e
                                              SS7.<br>
                                              Placas de 1E1, 2E1, 4E1 e
                                              8E1 para PCI ou PCI
                                              Express.<br>
                                              Channel Bank – Appliance
                                              Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                              Para remover seu email
                                              desta lista, basta enviar
                                              um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                            </blockquote>
                                          </div>
                                        </div>
                                      </div>
                                      <span><font color="#888888">
                                          <br>
                                          <br clear="all">
                                          <div><br>
                                          </div>
                                          -- <br>
                                          <div>Renata Dias<br>
                                          </div>
                                        </font></span></div>
                                    <br>
_______________________________________________<br>
                                    KHOMP: completa linha de placas
                                    externas FXO, FXS, GSM e E1;<br>
                                    Media Gateways de 1 a 64 E1s para
                                    SIP com R2, ISDN e SS7;<br>
                                    Intercomunicadores para acesso
                                    remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                    ALIGERA – Fabricante nacional de
                                    Gateways SIP-E1 para R2, ISDN e SS7.<br>
                                    Placas de 1E1, 2E1, 4E1 e 8E1 para
                                    PCI ou PCI Express.<br>
                                    Channel Bank – Appliance Asterisk -
                                    Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                    Para remover seu email desta lista,
                                    basta enviar um email em branco para
                                    <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                  </blockquote>
                                </div>
                                <br>
                              </div>
                              <br>
_______________________________________________<br>
                              KHOMP: completa linha de placas externas
                              FXO, FXS, GSM e E1;<br>
                              Media Gateways de 1 a 64 E1s para SIP com
                              R2, ISDN e SS7;<br>
                              Intercomunicadores para acesso remoto via
                              rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                              ALIGERA – Fabricante nacional de Gateways
                              SIP-E1 para R2, ISDN e SS7.<br>
                              Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou
                              PCI Express.<br>
                              Channel Bank – Appliance Asterisk - Acesse
                              <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                              Para remover seu email desta lista, basta
                              enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                            </blockquote>
                          </div>
                        </div>
                      </div>
                      <br>
                      _______________________________________________<br>
                      KHOMP: completa linha de placas externas FXO, FXS,
                      GSM e E1;<br>
                      Media Gateways de 1 a 64 E1s para SIP com R2, ISDN
                      e SS7;<br>
                      Intercomunicadores para acesso remoto via rede IP.
                      Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
                      _______________________________________________<br>
                      ALIGERA – Fabricante nacional de Gateways SIP-E1
                      para R2, ISDN e SS7.<br>
                      Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI
                      Express.<br>
                      Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
                      _______________________________________________<br>
                      Para remover seu email desta lista, basta enviar
                      um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                    </blockquote>
                  </div>
                </div>
              </div>
              <span><font color="#888888">
                  <br>
                  <br clear="all">
                  <div><br>
                  </div>
                  -- <br>
                  <div>Renata Dias<br>
                  </div>
                </font></span></div>
          </blockquote>
        </div>
        <br>
        <br clear="all">
        <div><br>
        </div>
        -- <br>
        <div>Renata Dias<br>
        </div>
      </div>
      <br>
      <fieldset></fieldset>
      <br>
      <pre>_______________________________________________
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.
_______________________________________________
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.
_______________________________________________
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a></pre>



    </blockquote>
    <br>
  </div></div></div>

<br>_______________________________________________<br>
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;<br>
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;<br>
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.<br>
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.<br>
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br></blockquote>

</div></div></div><span><font color="#888888">
<br><br clear="all"><div><br></div>-- <br><div>Renata Dias<br></div>
</font></span></div>
<br>_______________________________________________<br>
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;<br>
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;<br>
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.<br>
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.<br>
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br></blockquote>
</div></div></div><div><div class="h5">
<br><br clear="all"><div><br></div>-- <br><span style="font-family:trebuchet ms,sans-serif">Sylvio Jollenbeck<br><font size="1"><a href="http://www.hosannatecnologia.com.br/" target="_blank">www.hosannatecnologia.com.br</a></font></span><br>

<img><br>
</div></div></div></div>
<br>_______________________________________________<br>
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;<br>
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;<br>
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.<br>
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.<br>
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br></blockquote></div>
<br><br clear="all"><div><br></div>-- <br><div>Renata Dias<br></div>
</div>