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<body class='hmmessage'><div dir='ltr'><font face="Arial" size="3" style="font-size:12pt;">h = Hangup</font><div><font face="Arial" size="3" style="font-size:12pt;">s = Start</font></div><div><br><br><pre style="line-height:17px;white-space:normal;color:rgb(42, 42, 42);background-color:rgb(255, 255, 255)">Hudson&nbsp;<br>(048) 8413-7000<br>Para quem nao cre, nenhuma prova converte,Para aquele que cre, nenhuma prova precisa.&nbsp;</pre><br><br><div><hr id="stopSpelling">Date: Thu, 28 Nov 2013 23:48:22 -0200<br>From: renatchinha@gmail.com<br>To: asteriskbrasil@listas.asteriskbrasil.org<br>Subject: Re: [AsteriskBrasil]        Pesquisa de Satisfação na URA<br><br><div dir="ltr"><br><div>Olá Sylvio,</div><div><br></div><div>Acabei de fazer o teste e funcionou !!</div><div>Pelo que eu li, o extension "s" é usado quando o número discado (número de destino) é desconhecido dentro do contexto.</div>
<div>Não consegui ainda entender porque no mesmo contexto ele busca pelo extension "h", e quando dou o goto para outro contexto ele aceita o extension "s".</div><div><br></div><div>Saberia me explicar?</div>
<div><br></div><div>PS: O MAIS IMPORTANTE É QUE FUNCIONOU !!</div><div><br></div><div>Obrigada.</div></div><div class="ecxgmail_extra"><br><br><div class="ecxgmail_quote">Em 28 de novembro de 2013 21:49, Sylvio Jollenbeck <span dir="ltr">&lt;<a href="mailto:sylvio.jollenbeck@gmail.com" target="_blank">sylvio.jollenbeck@gmail.com</a>&gt;</span> escreveu:<br>
<blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;"><div dir="ltr"><div><br></div>Renata,<div><br></div><div>&nbsp; &nbsp; faça um teste bem simples:&nbsp;</div><div><br></div><div>cliente liga --&gt; asterisk atende e encaminha para fila --&gt; agente desliga.</div>
<div class="ecxim"><div><br></div><div>context from-pstn {</div>
<div>&nbsp; &nbsp; _XXXX =&gt; {</div><div>&nbsp; &nbsp; &nbsp; &nbsp; Answer();</div></div><div>&nbsp; &nbsp; &nbsp; &nbsp; Queue(fila,tTc);</div><div>&nbsp; &nbsp; &nbsp; &nbsp; goto pesquisa|s|1;</div><div>&nbsp; &nbsp; };</div><div>};</div><div class="ecxgmail_extra"><br>context pesquisa {</div><div class="ecxgmail_extra">

&nbsp; &nbsp;s =&gt; {</div><div class="ecxgmail_extra">&nbsp; &nbsp; &nbsp; &nbsp;Read(NOTA,PATH/AUDIO,1);</div><div class="ecxgmail_extra">&nbsp; &nbsp; &nbsp; &nbsp;NoOp(**** ${NOTA} *****);</div><div class="ecxgmail_extra">&nbsp; &nbsp; &nbsp; &nbsp;Hangup();</div><div class="ecxgmail_extra">&nbsp; &nbsp;}</div>

<div class="ecxgmail_extra">&nbsp;&nbsp;</div><div class="ecxgmail_extra">}<br><br><br><div class="ecxgmail_quote">Em 28 de novembro de 2013 21:25, Renata Dias <span dir="ltr">&lt;<a href="mailto:renatchinha@gmail.com" target="_blank">renatchinha@gmail.com</a>&gt;</span> escreveu:<div>
<div class="h5"><br>
<blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;"><div dir="ltr"><br><div>Pessoal,</div><div><br></div><div>Instalei um novo servidor Asterisk agora com versão 1.8.23.1 e estou realizando testes neste momento.</div>

<div>Estou encaminhando o cliente para a fila (queue) com a opção c (c<span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">ontinue in the dialplan if the callee hangs up) como vocês haviam indicado, porém, quando o atendente (agente) desliga a ligação, o asterisk busca pelo extension "h".</span></div>


<div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">Até ai tudo bem, criei:</span></div><div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;"><br>
</span></div><div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;"><div>exten =&gt; h,1,goto(provale,8,100)</div><div><div><br></div><div>exten =&gt; 8,100,Playback(provale/qualidade/AVALIE)</div>


<div>exten =&gt; 8,n,wait(1)</div></div><div><div>exten =&gt; 8,n,Read(ATENDIDA,,1)</div></div><div>...</div><div><br></div><div>Acontece que o cliente cai no "h", é direcionado pro "8,100" mas ali a ligação cai.</div>


<div>Creio eu que seja pelo seguinte motivo:</div><div><br></div><div><a href="http://www.voip-info.org/wiki/view/Asterisk+h+extension" target="_blank">http://www.voip-info.org/wiki/view/Asterisk+h+extension</a><br></div>

<div><div><br></div><div>
When the 'h' extension is running, the call legs have already been torn down. There is no way to delay this happening, and you can't do anything in the 'h' extension that needs to read audio from the channel (since no audio will appear, the first time it tries to read audio it will abort). Thus&nbsp;<a title="Asterisk cmd Playback" href="http://www.voip-info.org/wiki/view/Asterisk+cmd+Playback" style="color:rgb(67,105,118);" target="_blank">Playback</a>() or<a title="Asterisk cmd BackGround" href="http://www.voip-info.org/wiki/view/Asterisk+cmd+BackGround" style="color:rgb(67,105,118);" target="_blank">Background</a>(), for example, does not work. Essentially, the only things that make sense to use in the 'h' extension are those that don't have anything to do with the external channel that was involved before the hangup. No audio, no DTMF, etc.<br>


</div><div><br></div></div><div>Alguma solução??</div><div><br></div></span></div></div><div class="ecxgmail_extra"><br><br><div class="ecxgmail_quote">Em 26 de novembro de 2013 12:40, Patrick El Youssef <span dir="ltr">&lt;<a href="mailto:wushumasters@gmail.com" target="_blank">wushumasters@gmail.com</a>&gt;</span> escreveu:<div>

<div><br>
<blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
  
    
  
  <div>
    Se quiser coloca o áudio dentro do Read<br>
    <br>
    <div style="font-size:13px;font-family:arial,sans-serif;">
      exten =&gt; 4,n,Read(ATENDIDA,qualidade/AVALIE,1)</div>
    <br>
    <br>
    <div>Em 26-11-2013 12:35, Renata Dias
      escreveu:<br>
    </div><div><div>
    <blockquote>
      <div dir="ltr">
        <div style="font-size:13px;font-family:arial,sans-serif;">Sylvio,</div>
        <div style="font-size:13px;font-family:arial,sans-serif;"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          Fiz conforme sua sugestão, ficou assim:</div>
        <div style="font-size:13px;font-family:arial,sans-serif;"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          <div>[queue]</div>
          <div>exten =&gt; 8,1,answer()<br>
          </div>
          <div>exten =&gt; 8,2,queue(suporte,tT)</div>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          [ura-principal]</div>
        <div style="font-size:13px;font-family:arial,sans-serif;">exten
          =&gt; 4,1,Answer()</div>
        <div style="font-size:13px;font-family:arial,sans-serif;">exten
          =&gt; 4,n,Dial(Local/8@queue,10,tTg)</div>
        <div style="font-size:13px;font-family:arial,sans-serif;"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">exten
          =&gt; 4,100,Playback(qualidade/AVALIE)</div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          exten =&gt; 4,n,Read(ATENDIDA,,1)</div>
        <div style="font-size:13px;font-family:arial,sans-serif;">exten
          =&gt; 4,n,Set(ODBC_ ... //Grava no banco o que preciso</div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          exten =&gt; 4,n,hangup()</div>
        <div style="font-size:13px;font-family:arial,sans-serif;"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          Quando escolho a opção 4 na URA principal, sou direcionada
          para o contexto queue e caio na fica suporte corretamente.
          Porém, quando o agente desliga, minha ligação também cai.</div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          Imagino que seja porque o queue (mesmo em um contexto
          diferente) encerra a chamada para ambas as partes, já que não
          consigo utilizar a opção c (continuação).</div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          <br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">Eu
          também testei da seguinte forma:</div>
        <div style="font-size:13px;font-family:arial,sans-serif;"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          <div>
            <div>[queue]</div>
            <div>exten =&gt; 8,1,answer()<br>
            </div>
            <div>exten =&gt; 8,2,queue(suporte,tT)</div>
          </div>
          <div><br>
          </div>
          <div>
            <div>exten =&gt; 8,100,Playback(qualidade/AVALIE)</div>
            <div>exten =&gt; 8,n,Read(ATENDIDA,,1)</div>
            <div>exten =&gt; 8,n,Set(ODBC_ ... //Grava no banco o que
              preciso</div>
            <div>exten =&gt; 8,n,hangup()</div>
          </div>
          <div><br>
          </div>
          <div>[ura-principal]</div>
          <div>exten =&gt; 4,1,Answer()</div>
          <div>exten =&gt; 4,n,Dial(Local/8@queue,10,tTg)</div>
          <div><br>
          </div>
          <div><br>
          </div>
          <div>Você utiliza essa configuração e ela funciona?<br>
          </div>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;"><br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">
          <br>
        </div>
        <div style="font-size:13px;font-family:arial,sans-serif;">Obrigada.</div>
      </div>
      <div class="ecxgmail_extra"><br>
        <br>
        <div class="ecxgmail_quote">Em 26 de novembro de 2013 12:34, Renata
          Dias <span dir="ltr">&lt;<a href="mailto:renatchinha@gmail.com" target="_blank">renatchinha@gmail.com</a>&gt;</span>
          escreveu:<br>
          <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
            <div dir="ltr"><br>
              <div>Sylvio,</div>
              <div><br>
              </div>
              <div>Fiz conforme sua sugestão, ficou assim:</div>
              <div><br>
              </div>
              <div>
                <div>[queue]</div>
                <div>exten =&gt; 8,1,answer()<br>
                </div>
                <div>exten =&gt; 8,2,queue(suporte,tT)</div>
              </div>
              <div><br>
              </div>
              <div>[ura-principal]</div>
              <div>
                <div>exten =&gt; 4,1,Answer()</div>
              </div>
              <div>
                <div>exten =&gt; 8,n,Dial(Local/8@queue,10,tTg)</div>
              </div>
              <div><br>
              </div>
              <div>
                <div>exten =&gt; 8,100,Playback(qualidade/AVALIE)</div>
              </div>
              <div>
                <div>exten =&gt; 8,n,Read(ATENDIDA,,1)</div>
              </div>
              <div>
                <div>exten =&gt; 8,n,Set(ODBC_ ... //Grava no banco o
                  que preciso</div>
              </div>
              <div>
                <div>exten =&gt; 8,n,hangup()</div>
              </div>
              <div><br>
              </div>
              <div><br>
              </div>
              <div>
                Quando escolho a opção 4 na URA principal, sou
                direcionada para o contexto queue e caio na fica suporte
                corretamente. Porém, quando o agente desliga, minha
                ligação também cai.</div>
              <div>Imagino que seja porque o queue (mesmo em um contexto
                diferente) encerra a chamada para ambas as partes, já
                que não consigo utilizar a opção c (continuação).</div>
              <div><br>
              </div>
              <div>Você consegue fazer funcionar dessa forma?</div>
              <div><br>
              </div>
              <div><br>
              </div>
              <div>Obrigada.</div>
            </div>
            <div class="ecxgmail_extra"><br>
              <br>
              <div class="ecxgmail_quote">Em 26 de novembro de 2013 10:50,
                Sylvio Jollenbeck <span dir="ltr">&lt;<a href="mailto:sylvio.jollenbeck@gmail.com" target="_blank">sylvio.jollenbeck@gmail.com</a>&gt;</span>
                escreveu:
                <div>
                  <div><br>
                    <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
                      <p dir="ltr">Cuidado, no hangup as variaveis
                        morrem.</p>
                      <div class="ecxgmail_quote">Em 26/11/2013 10:44,
                        "Alex Sander" &lt;<a href="mailto:sanderdabio@globo.com" target="_blank">sanderdabio@globo.com</a>&gt;
                        escreveu:
                        <div>
                          <div><br>
                            <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
                              <div dir="ltr">
                                <div>
                                  <div>
                                    <div>
                                      <div>
                                        <div>
                                          <div>Renata, pensei em algo
                                            assim, supondo que a ultima
                                            aplicação seja queue, quando
                                            houver um hangup a chamada
                                            não será desligada, logo as
                                            variáveis de canais
                                            permaneceriam.<br>
                                            <br>
                                          </div>
                                          ...<br>
                                        </div>
                                        same = n,Set(TESTE =
                                        ${CDR(lastapp)})<br>
                                      </div>
                                      same = n,GotoIf($["${TESTE}" =
                                      "queue"]?URASATISFACAO)<br>
                                      ...<br>
                                      <br>
                                    </div>
                                    Nada impede de testar outras
                                    variáveis.<br>
                                    <br>
                                  </div>
                                  Mas nunca fiz isso apenas divaguei com
                                  base na dica do colega.<br>
                                  <br>
                                </div>
                                Att,<br>
                                <div>
                                  <div>
                                    <div>
                                      <pre><code>
</code></pre>
                                    </div>
                                  </div>
                                </div>
                              </div>
                              <div class="ecxgmail_extra"><br>
                                <br>
                                <div class="ecxgmail_quote">Em 26 de
                                  novembro de 2013 09:27, Renata Dias <span dir="ltr">&lt;<a href="mailto:renatchinha@gmail.com" target="_blank">renatchinha@gmail.com</a>&gt;</span>
                                  escreveu:<br>
                                  <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
                                    <div dir="ltr"><br>
                                      <div>Alex Sander, Não entendi sua
                                        dica. Poderia me explicar, por
                                        gentileza? Obrigada !</div>
                                      <div><br>
                                      </div>
                                      <div>Sylvio, eu testei com o Dial
                                        e de fato funciona. Ocorre que
                                        aqui na minha URA eu encaminho o
                                        cliente para os atendentes
                                        através da queue. Com o 1.4 não
                                        há uma forma de fazer via queue.
                                        ?</div>
                                      <div><br>
                                      </div>
                                      <div>Obrigada !</div>
                                    </div>
                                    <div class="ecxgmail_extra"><br>
                                      <br>
                                      <div class="ecxgmail_quote">Em 25 de
                                        novembro de 2013 17:17, Sylvio
                                        Jollenbeck <span dir="ltr">&lt;<a href="mailto:sylvio.jollenbeck@gmail.com" target="_blank">sylvio.jollenbeck@gmail.com</a>&gt;</span>
                                        escreveu:
                                        <div>
                                          <div><br>
                                            <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
                                              <div dir="ltr">Renata
                                                <div><br>
                                                </div>
                                                <div>&nbsp; &nbsp;No asterisk 1.4
                                                  voce faz via Dial
                                                  usando o parâmetro "g"
                                                  (<a href="http://www.voip-info.org/wiki/view/Asterisk+cmd+Dial" target="_blank">http://www.voip-info.org/wiki/view/Asterisk+cmd+Dial</a>);</div>
                                                <div>&nbsp;
                                                  &nbsp;Dial(Local/Sua_Fila@contexto,5,Ttg);</div>
                                                <div><br>
                                                </div>
                                                <div>Abs</div>
                                              </div>
                                              <div class="ecxgmail_extra"><br>
                                                <br>
                                                <div class="ecxgmail_quote">Em
                                                  25 de novembro de 2013
                                                  17:06, jefaokpta <span dir="ltr">&lt;<a href="mailto:jefaokpta@hotmail.com" target="_blank">jefaokpta@hotmail.com</a>&gt;</span>
                                                  escreveu:
                                                  <div>
                                                    <div><br>
                                                      <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
                                                        <div>
                                                          <div>Tendi, pq
                                                          vc não poe uma
                                                          linha chamando
                                                          a macro-ura
                                                          por ex, logo
                                                          abaixo do Dial
                                                          q conectou os
                                                          2 :<br>
                                                          <br>
                                                          Acho q não
                                                          precisará, mas
                                                          na falha pode
                                                          usar a flag
                                                          'g' do Dial:<br>
                                                          <dl>
                                                          <dt><span><code>g
                                                          </code></span>Proceeds

                                                          in the context
                                                          when the
                                                          target channel
                                                          has been hung
                                                          up.</dt>
                                                          </dl>
                                                          Vc pode
                                                          mandar por
                                                          param a sua
                                                          macro
                                                          informações do
                                                          tipo:<br>
                                                          ${DIALSTATUS}
                                                          caso não seja
                                                          answer vc não
                                                          executa a ura<br>
                                                          ${CDR(lastapp)}
                                                          esse cara vai
                                                          conter o ramal
                                                          q o Dial
                                                          discou, com
                                                          base nisso vc
                                                          executa ou não
                                                          a URA.<br>
                                                          <BR>
                                                          Espero ter
                                                          ajudado.<br>
                                                          <BR>
                                                          Flws<br>
                                                          <BR>
                                                          <br>
                                                          <br>
                                                          Em 25-11-2013
                                                          16:30, Renata
                                                          Dias escreveu:<br>
                                                          </div>
                                                          <div>
                                                          <div>
                                                          <blockquote>
                                                          <div dir="ltr"><br>
                                                          <div>Ola
                                                          Jefaokpta,</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Eu estive
                                                          lendo sobre a
                                                          extensão h,
                                                          porém no site
                                                          oficial diz:</div>
                                                          <div><br>
                                                          </div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">When

                                                          the 'h'
                                                          extension is
                                                          running, the
                                                          call legs have
                                                          already been
                                                          torn down.
                                                          There is no
                                                          way to delay
                                                          this
                                                          happening, and
                                                          you can't do
                                                          anything in
                                                          the 'h'
                                                          extension that
                                                          needs to read
                                                          audio from the
                                                          channel (since
                                                          no audio will
                                                          appear, the
                                                          first time it
                                                          tries to read
                                                          audio it will
                                                          abort). Thus&nbsp;</span><a title="Asterisk cmd Playback" href="http://www.voip-info.org/wiki/view/Asterisk+cmd+Playback" style="color:rgb(67,105,118);font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:12px;" target="_blank">Playback</a><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">()

                                                          or</span><a title="Asterisk                                                            cmd                                                            BackGround" href="http://www.voip-info.org/wiki/view/Asterisk+cmd+BackGround" style="color:rgb(67,105,118);font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:12px;" target="_blank">Background</a><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">(),

                                                          for example,
                                                          does not work.
                                                          Essentially,
                                                          the only
                                                          things that
                                                          make sense to
                                                          use in the 'h'
                                                          extension are
                                                          those that
                                                          don't have
                                                          anything to do
                                                          with the
                                                          external
                                                          channel that
                                                          was involved
                                                          before the
                                                          hangup. No
                                                          audio, no
                                                          DTMF, etc.</span><br>
                                                          </div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;"><br>
                                                          </span></div>
                                                          Além disso, em
                                                          minha URA eu
                                                          tenho outras
                                                          opções de
                                                          atendimento,
                                                          das quais eu
                                                          não gostaria
                                                          que todo
                                                          Hangup()
                                                          passasse pela
                                                          pesquisa de
                                                          satisfação.
                                                          <div> <br>
                                                          </div>
                                                          O parâmetro "c
                                                          - continue in
                                                          the dialplan
                                                          if the callee
                                                          hangs up" me
                                                          pareceu o que
                                                          se ajusta
                                                          perfeitamente
                                                          à minha
                                                          necessidade,
                                                          porém meu
                                                          Asterisk é
                                                          1.4.
                                                          <div><br>
                                                          </div>
                                                          </div>
                                                          <div class="ecxgmail_extra"><br>
                                                          <br>
                                                          <div class="ecxgmail_quote">Em
                                                          25 de novembro
                                                          de 2013 16:19,
                                                          jefaokpta <span dir="ltr">&lt;<a href="mailto:jefaokpta@hotmail.com" target="_blank">jefaokpta@hotmail.com</a>&gt;</span>
                                                          escreveu:<br>
                                                          <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
                                                          <div>
                                                          <div>Vc pode
                                                          colocar sua
                                                          ura no exten h
                                                          do contexto,
                                                          assim qnd o
                                                          atendente
                                                          desligar a
                                                          ligação irá p
                                                          o contexto h.<br>
                                                          <br>
                                                          Flws<br>
                                                          <br>
                                                          Em 25-11-2013
                                                          16:08, Renata
                                                          Dias escreveu:<br>
                                                          </div>
                                                          <div>
                                                          <div>
                                                          <blockquote>
                                                          <div dir="ltr"><br>
                                                          <div>Alguma
                                                          dica
                                                          para&nbsp;Asterisk
                                                          1.4.28 ?</div>
                                                          </div>
                                                          <div class="ecxgmail_extra"><br>
                                                          <br>
                                                          <div class="ecxgmail_quote">Em
                                                          25 de novembro
                                                          de 2013 13:46,
                                                          Rogger Faioli
                                                          <span dir="ltr">&lt;<a href="mailto:rogger.faioli@gmail.com" target="_blank">rogger.faioli@gmail.com</a>&gt;</span>
                                                          escreveu:<br>
                                                          <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
                                                          <div dir="ltr">Ranata,

                                                          <div><br>
                                                          </div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">c
                                                          — continue in
                                                          the dialplan
                                                          if the callee
                                                          hangs up (</span><em style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">Asterisk


                                                          1.6.0 and
                                                          above</em><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">)</span><br>
                                                          </div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;"><br>
                                                          </span></div>
                                                          <div><span style="font-size:12px;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;">ou


                                                          oriente aos
                                                          atendentes que
                                                          transfiram a
                                                          ligação para
                                                          uma URA de pós
                                                          atendimento. A
                                                          primeira opção
                                                          é melhor!</span></div>
                                                          </div>
                                                          <div class="ecxgmail_extra"><br>
                                                          <br>
                                                          <div class="ecxgmail_quote">
                                                          <div>Em 25 de
                                                          novembro de
                                                          2013 13:09,
                                                          Renata Dias <span dir="ltr">&lt;<a href="mailto:renatchinha@gmail.com" target="_blank">renatchinha@gmail.com</a>&gt;</span>
                                                          escreveu:<br>
                                                          </div>
                                                          <blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
                                                          <div dir="ltr">
                                                          <div><br>
                                                          </div>
                                                          <div>
                                                          <div>Boa
                                                          tarde,
                                                          <div><br>
                                                          </div>
                                                          <div>Estou
                                                          implantando
                                                          uma pesquisa
                                                          de satisfação
                                                          na minha URA
                                                          em Asterisk.</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Gostaria
                                                          de fazer com
                                                          que, após o
                                                          atendente
                                                          desligar a
                                                          ligação, o
                                                          cliente fosse
                                                          direcionado
                                                          para uma
                                                          segunda URA
                                                          com a pesquisa
                                                          de satisfação.</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Pelos
                                                          testes que
                                                          realizei,
                                                          quando o
                                                          atendente
                                                          (ramal SIP)
                                                          desliga a
                                                          ligação, o
                                                          cliente
                                                          (channel ZAP)
                                                          também é
                                                          desligado.</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Existe a
                                                          possibilidade
                                                          de manter o
                                                          cliente
                                                          (channerl ZAP)
                                                          conectado e
                                                          transferi-lo
                                                          para a segunda
                                                          URA?</div>
                                                          <div><br>
                                                          </div>
                                                          <div>Obrigada.<span><font color="#888888"><br clear="all">
                                                          <div><br>
                                                          </div>
                                                          -- <br>
                                                          <div>Renata
                                                          Dias<br>
                                                          </div>
                                                          </font></span></div>
                                                          </div>
                                                          </div>
                                                          </div>
                                                          <br>
                                                          <div>_______________________________________________<br>
                                                          KHOMP:
                                                          completa linha
                                                          de placas
                                                          externas FXO,
                                                          FXS, GSM e E1;<br>
                                                          Media Gateways
                                                          de 1 a 64 E1s
                                                          para SIP com
                                                          R2, ISDN e
                                                          SS7;<br>
                                                          Intercomunicadores
                                                          para acesso
                                                          remoto via
                                                          rede IP.
                                                          Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                                          ALIGERA –
                                                          Fabricante
                                                          nacional de
                                                          Gateways
                                                          SIP-E1 para
                                                          R2, ISDN e
                                                          SS7.<br>
                                                          Placas de 1E1,
                                                          2E1, 4E1 e 8E1
                                                          para PCI ou
                                                          PCI Express.<br>
                                                          Channel Bank –
                                                          Appliance
                                                          Asterisk -
                                                          Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                                          Para remover
                                                          seu email
                                                          desta lista,
                                                          basta enviar
                                                          um email em
                                                          branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                                          </div>
                                                          </blockquote>
                                                          </div>
                                                          <br>
                                                          </div>
                                                          <br>
_______________________________________________<br>
                                                          KHOMP:
                                                          completa linha
                                                          de placas
                                                          externas FXO,
                                                          FXS, GSM e E1;<br>
                                                          Media Gateways
                                                          de 1 a 64 E1s
                                                          para SIP com
                                                          R2, ISDN e
                                                          SS7;<br>
                                                          Intercomunicadores
                                                          para acesso
                                                          remoto via
                                                          rede IP.
                                                          Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                                          ALIGERA –
                                                          Fabricante
                                                          nacional de
                                                          Gateways
                                                          SIP-E1 para
                                                          R2, ISDN e
                                                          SS7.<br>
                                                          Placas de 1E1,
                                                          2E1, 4E1 e 8E1
                                                          para PCI ou
                                                          PCI Express.<br>
                                                          Channel Bank –
                                                          Appliance
                                                          Asterisk -
                                                          Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                                          Para remover
                                                          seu email
                                                          desta lista,
                                                          basta enviar
                                                          um email em
                                                          branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                                          </blockquote>
                                                          </div>
                                                          <br>
                                                          <br clear="all">
                                                          <div><br>
                                                          </div>
                                                          -- <br>
                                                          <div>Renata
                                                          Dias<br>
                                                          </div>
                                                          </div>
                                                          <br>
                                                          <fieldset></fieldset>
                                                          <br>
                                                          <pre>_______________________________________________
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.
_______________________________________________
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.
_______________________________________________
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a></pre>



                                                          </blockquote>
                                                          <br>
                                                          </div>
                                                          </div>
                                                          </div>
                                                          <br>
_______________________________________________<br>
                                                          KHOMP:
                                                          completa linha
                                                          de placas
                                                          externas FXO,
                                                          FXS, GSM e E1;<br>
                                                          Media Gateways
                                                          de 1 a 64 E1s
                                                          para SIP com
                                                          R2, ISDN e
                                                          SS7;<br>
                                                          Intercomunicadores
                                                          para acesso
                                                          remoto via
                                                          rede IP.
                                                          Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                                          ALIGERA –
                                                          Fabricante
                                                          nacional de
                                                          Gateways
                                                          SIP-E1 para
                                                          R2, ISDN e
                                                          SS7.<br>
                                                          Placas de 1E1,
                                                          2E1, 4E1 e 8E1
                                                          para PCI ou
                                                          PCI Express.<br>
                                                          Channel Bank –
                                                          Appliance
                                                          Asterisk -
                                                          Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                                          Para remover
                                                          seu email
                                                          desta lista,
                                                          basta enviar
                                                          um email em
                                                          branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                                          </blockquote>
                                                          </div>
                                                          <br>
                                                          <br clear="all">
                                                          <div><br>
                                                          </div>
                                                          -- <br>
                                                          <div>Renata
                                                          Dias<br>
                                                          </div>
                                                          </div>
                                                          <br>
                                                          <fieldset></fieldset>
                                                          <br>
                                                          <pre>_______________________________________________
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.
_______________________________________________
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.
_______________________________________________
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a></pre>



                                                          </blockquote>
                                                          <br>
                                                          </div>
                                                          </div>
                                                        </div>
                                                        <br>
_______________________________________________<br>
                                                        KHOMP: completa
                                                        linha de placas
                                                        externas FXO,
                                                        FXS, GSM e E1;<br>
                                                        Media Gateways
                                                        de 1 a 64 E1s
                                                        para SIP com R2,
                                                        ISDN e SS7;<br>
                                                        Intercomunicadores
                                                        para acesso
                                                        remoto via rede
                                                        IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                                        ALIGERA –
                                                        Fabricante
                                                        nacional de
                                                        Gateways SIP-E1
                                                        para R2, ISDN e
                                                        SS7.<br>
                                                        Placas de 1E1,
                                                        2E1, 4E1 e 8E1
                                                        para PCI ou PCI
                                                        Express.<br>
                                                        Channel Bank –
                                                        Appliance
                                                        Asterisk -
                                                        Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                                        Para remover seu
                                                        email desta
                                                        lista, basta
                                                        enviar um email
                                                        em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                                      </blockquote>
                                                    </div>
                                                  </div>
                                                </div>
                                                <span><font color="#888888">
                                                    <br>
                                                    <br clear="all">
                                                    <div><br>
                                                    </div>
                                                    -- <br>
                                                    <span style="font-family:trebuchet ms,sans-serif;">Sylvio
                                                      Jollenbeck<br>
                                                      <font size="1"><a href="http://www.hosannatecnologia.com.br/" target="_blank">www.hosannatecnologia.com.br</a></font></span><br>
                                                    <img><br>
                                                  </font></span></div>
                                              <br>
_______________________________________________<br>
                                              KHOMP: completa linha de
                                              placas externas FXO, FXS,
                                              GSM e E1;<br>
                                              Media Gateways de 1 a 64
                                              E1s para SIP com R2, ISDN
                                              e SS7;<br>
                                              Intercomunicadores para
                                              acesso remoto via rede IP.
                                              Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                              ALIGERA – Fabricante
                                              nacional de Gateways
                                              SIP-E1 para R2, ISDN e
                                              SS7.<br>
                                              Placas de 1E1, 2E1, 4E1 e
                                              8E1 para PCI ou PCI
                                              Express.<br>
                                              Channel Bank – Appliance
                                              Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                              Para remover seu email
                                              desta lista, basta enviar
                                              um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                            </blockquote>
                                          </div>
                                        </div>
                                      </div>
                                      <span><font color="#888888">
                                          <br>
                                          <br clear="all">
                                          <div><br>
                                          </div>
                                          -- <br>
                                          <div>Renata Dias<br>
                                          </div>
                                        </font></span></div>
                                    <br>
_______________________________________________<br>
                                    KHOMP: completa linha de placas
                                    externas FXO, FXS, GSM e E1;<br>
                                    Media Gateways de 1 a 64 E1s para
                                    SIP com R2, ISDN e SS7;<br>
                                    Intercomunicadores para acesso
                                    remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                                    ALIGERA – Fabricante nacional de
                                    Gateways SIP-E1 para R2, ISDN e SS7.<br>
                                    Placas de 1E1, 2E1, 4E1 e 8E1 para
                                    PCI ou PCI Express.<br>
                                    Channel Bank – Appliance Asterisk -
                                    Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                                    Para remover seu email desta lista,
                                    basta enviar um email em branco para
                                    <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                                  </blockquote>
                                </div>
                                <br>
                              </div>
                              <br>
_______________________________________________<br>
                              KHOMP: completa linha de placas externas
                              FXO, FXS, GSM e E1;<br>
                              Media Gateways de 1 a 64 E1s para SIP com
                              R2, ISDN e SS7;<br>
                              Intercomunicadores para acesso remoto via
                              rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
                              ALIGERA – Fabricante nacional de Gateways
                              SIP-E1 para R2, ISDN e SS7.<br>
                              Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou
                              PCI Express.<br>
                              Channel Bank – Appliance Asterisk - Acesse
                              <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
                              Para remover seu email desta lista, basta
                              enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                            </blockquote>
                          </div>
                        </div>
                      </div>
                      <br>
                      _______________________________________________<br>
                      KHOMP: completa linha de placas externas FXO, FXS,
                      GSM e E1;<br>
                      Media Gateways de 1 a 64 E1s para SIP com R2, ISDN
                      e SS7;<br>
                      Intercomunicadores para acesso remoto via rede IP.
                      Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
                      _______________________________________________<br>
                      ALIGERA – Fabricante nacional de Gateways SIP-E1
                      para R2, ISDN e SS7.<br>
                      Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI
                      Express.<br>
                      Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
                      _______________________________________________<br>
                      Para remover seu email desta lista, basta enviar
                      um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br>
                    </blockquote>
                  </div>
                </div>
              </div>
              <span><font color="#888888">
                  <br>
                  <br clear="all">
                  <div><br>
                  </div>
                  -- <br>
                  <div>Renata Dias<br>
                  </div>
                </font></span></div>
          </blockquote>
        </div>
        <br>
        <br clear="all">
        <div><br>
        </div>
        -- <br>
        <div>Renata Dias<br>
        </div>
      </div>
      <br>
      <fieldset></fieldset>
      <br>
      <pre>_______________________________________________
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.
_______________________________________________
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.
_______________________________________________
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a></pre>



    </blockquote>
    <br>
  </div></div></div>

<br>_______________________________________________<br>
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;<br>
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;<br>
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.<br>
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.<br>
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br></blockquote>

</div></div></div><span><font color="#888888">
<br><br clear="all"><div><br></div>-- <br><div>Renata Dias<br></div>
</font></span></div>
<br>_______________________________________________<br>
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;<br>
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;<br>
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.<br>
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.<br>
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org" target="_blank">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br></blockquote>
</div></div></div><div><div class="h5">
<br><br clear="all"><div><br></div>-- <br><span style="font-family:trebuchet ms,sans-serif;">Sylvio Jollenbeck<br><font size="1"><a href="http://www.hosannatecnologia.com.br/" target="_blank">www.hosannatecnologia.com.br</a></font></span><br>

<img><br>
</div></div></div></div>
<br>_______________________________________________<br>
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;<br>
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;<br>
Intercomunicadores para acesso remoto via rede IP. Conheça em <a href="http://www.Khomp.com" target="_blank">www.Khomp.com</a>.<br>
_______________________________________________<br>
ALIGERA – Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.<br>
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.<br>
Channel Bank – Appliance Asterisk - Acesse <a href="http://www.aligera.com.br" target="_blank">www.aligera.com.br</a>.<br>
_______________________________________________<br>
Para remover seu email desta lista, basta enviar um email em branco para <a href="mailto:asteriskbrasil-unsubscribe@listas.asteriskbrasil.org">asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</a><br></blockquote></div>
<br><br clear="all"><div><br></div>-- <br><div>Renata Dias<br></div>
</div>
<br>_______________________________________________
KHOMP: completa linha de placas externas FXO, FXS, GSM e E1;
Media Gateways de 1 a 64 E1s para SIP com R2, ISDN e SS7;
Intercomunicadores para acesso remoto via rede IP. Conhe�a em www.Khomp.com.
_______________________________________________
ALIGERA � Fabricante nacional de Gateways SIP-E1 para R2, ISDN e SS7.
Placas de 1E1, 2E1, 4E1 e 8E1 para PCI ou PCI Express.
Channel Bank � Appliance Asterisk - Acesse www.aligera.com.br.
_______________________________________________
Para remover seu email desta lista, basta enviar um email em branco para asteriskbrasil-unsubscribe@listas.asteriskbrasil.org</div></div>                                               </div></body>
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