[AsteriskBrasil] Dados do show queues

[Josué Conti]

Pessoal, alguem saberia me dizer, o que significa os dados do show queues?
exemplo:
0800         has 0 calls (max unlimited) in 'roundrobin' strategy (12s
holdtime), C:94, A:90, SL:0.0% within 0s
  Members:
     Agent/1000 has taken 18 calls (last was 2977 secs ago)
     Agent/1001 has taken 39 calls (last was 2829 secs ago)
     Agent/1002 has taken 37 calls (last was 3699 secs ago)
  No Callers

C = calls, A = atendidas?, SL = ???? Within 0s = ????

Existe algum meio de ser gerados relatórios destes dados?
Obrigado pela atenção